StepChange Debt Charity
StepChange Debt Charity Headquarters Location
123 Albion Street,
Leeds,
LS2 8ER
StepChange Debt Charity Photos
About StepChange Debt Charity
-We’re the UK’s largest provider of free debt advice helping thousands of people every year take back control of their finances and their lives-
Our team of debt experts help thousands of people every year to make sense of their finances by providing support, guidance and solutions to make their lives better. To help us on our mission we employ over 1200 people across the UK.
-We're a UK-wide charity-
Our advice service is available online and by phone through our UK-wide network of offices in Leeds, Newcastle, Glasgow, Birmingham, Halifax, Cardiff, Chester and London. Our specialist advice team in Cardiff work with our most vulnerable clients, and teams in Glasgow and Newcastle support our clients in Scotland.
-Tackling debt for over 30 years-
We've helped over 5 million people with their debt over 30 years since 1993. But we're not resting on our laurels. We continue working towards a society free from problem debt, and are committed to helping even more people in the future.
-Our Vision-
Our vision is to create a society free from problem debt. Problem debt isn’t just an issue for individuals but goes much further. Not only does it damage families and communities, but it costs society more than £8 billion a year.
By helping people in debt get back on their feet, and by campaigning for policies that aim to prevent problem debt, we’ll help overcome the difficulties that debt creates for our society in the 21st century.
Our interventions have helped transform the lives of millions and we’re committed to helping millions more. With the support of our partners and stakeholders, we’ll continue to be recognised as the most trusted provider of free debt advice and solutions and continue to champion all that’s best in free debt advice and debt management.
-Our objectives-
As the UK's largest debt charity, we're at the forefront of providing debt advice and solutions. Our core objectives are to:
• Provide and create greater awareness of free debt advice and solutions
• Champion the cause of people who are in, or at risk of, problem debt by influencing public and private policymakers campaigning for change
• Enhance people's financial understanding and capability so that they can better manage their money and debts, and recover from problem debt
-To find out more about our vision and our future strategy, visit our website-
Why join us?Our team of debt experts help thousands of people every year to make sense of their finances by providing support, guidance and solutions to make their lives better. To help us on our mission we employ over 1200 people across the UK.
-We're a UK-wide charity-
Our advice service is available online and by phone through our UK-wide network of offices in Leeds, Newcastle, Glasgow, Birmingham, Halifax, Cardiff, Chester and London. Our specialist advice team in Cardiff work with our most vulnerable clients, and teams in Glasgow and Newcastle support our clients in Scotland.
-Tackling debt for over 30 years-
We've helped over 5 million people with their debt over 30 years since 1993. But we're not resting on our laurels. We continue working towards a society free from problem debt, and are committed to helping even more people in the future.
-Our Vision-
Our vision is to create a society free from problem debt. Problem debt isn’t just an issue for individuals but goes much further. Not only does it damage families and communities, but it costs society more than £8 billion a year.
By helping people in debt get back on their feet, and by campaigning for policies that aim to prevent problem debt, we’ll help overcome the difficulties that debt creates for our society in the 21st century.
Our interventions have helped transform the lives of millions and we’re committed to helping millions more. With the support of our partners and stakeholders, we’ll continue to be recognised as the most trusted provider of free debt advice and solutions and continue to champion all that’s best in free debt advice and debt management.
-Our objectives-
As the UK's largest debt charity, we're at the forefront of providing debt advice and solutions. Our core objectives are to:
• Provide and create greater awareness of free debt advice and solutions
• Champion the cause of people who are in, or at risk of, problem debt by influencing public and private policymakers campaigning for change
• Enhance people's financial understanding and capability so that they can better manage their money and debts, and recover from problem debt
-To find out more about our vision and our future strategy, visit our website-
We’re dedicated to helping people get their finances back on track. So much so, that we’ve won multiple awards, and most recently named as the Debt Advice Provider of the Year by the Credit Awards in 2022.
Not only are you making a genuine and positive different to people who need it the most, every single colleague here helps transform the lives of those struggling with debt and money worries.
You could be working here as a Debt Advisor in our busy contact centres across the UK, or you could be working behind the scenes playing a vital part in the smooth running of the charity, for example in Marketing, Business Development or Finance.
To find an exciting role with StepChange Debt Charity that inspires you, visit our careers website.
We place a huge emphasis on supporting, developing, and rewarding you throughout your career with us, making sure you have everything you need to help us continue our life-changing work.
Every new starter has a two-day induction to welcome you to the charity. You’ll learn about how we work, what we value, what systems we use, and how your role fits into the charity. If you’re working in a specialist role, you’ll be welcomed by your team. If you’re working in a front-line role, you’ll join one of our training academies.
-Your training-
Exclusively for front line colleagues, our training academies are full-time classroom-based courses accredited by the Money Advice Service.
You’ll gain the right skills and knowledge to help our clients, with the support of one of our dedicated trainers and a team of expert coaches. It takes up to eight weeks to complete, depending on your role.
-Your development-
You’ll have access to a wide range of development opportunities so you can continue to learn, develop and progress, including:
• Regular 1-2-1 meetings with your line manager
• An individual development plan
• Face-to-face training to enhance your skills
• E-learning courses and development programmes
• A ‘learn to lead’ programme for progressing to management
• An assisted study programme for external courses
-Contact Centre Roles -
Our Debt Advisors help and support clients directly, who are contacting the charity about their debt and need help. You’ll speak to people from all walks of life who are dealing with debt and money worry. The conversations you have can improve and save lives.
It takes a special kind of person to be successful in the role. You need to have excellent communications skills, tenacity, and emotional resilience. The calls you have calls may be difficult or emotionally charged.
You don’t need any specific previous experience. We provide comprehensive training for the first 8 weeks of your employment with us.
We set you up with a laptop to work from home and provide a wide range of benefits to ensure our staff have a great work-life balance.
This can be the start of a great career for those willing to work for us. Several members of our Senior Leadership Team started out right here.
-Roles in enabling departments-
Our enabling departments work to ensure that the charity functions as well as possible. Departments include Operational Support, Risk and Compliance, I.T, Marketing, Human Resources, External Affairs, and Finance.
We recruit from entry level roles where you’ll learn the ropes, through to Senior Leadership positions where you’ll develop your team and make changes to ensure we can work efficiently and help as many people as possible.
We work together at StepChange, and many roles will involve extensive inter-departmental cooperation. StepChange is the ideal size to work in an enabling department – we’re big enough to be interesting but not so big that you’re just another number. Colleagues at all levels can effect real change, undertaking exciting projects and carrying out impactful work.
About usNot only are you making a genuine and positive different to people who need it the most, every single colleague here helps transform the lives of those struggling with debt and money worries.
You could be working here as a Debt Advisor in our busy contact centres across the UK, or you could be working behind the scenes playing a vital part in the smooth running of the charity, for example in Marketing, Business Development or Finance.
To find an exciting role with StepChange Debt Charity that inspires you, visit our careers website.
We place a huge emphasis on supporting, developing, and rewarding you throughout your career with us, making sure you have everything you need to help us continue our life-changing work.
Every new starter has a two-day induction to welcome you to the charity. You’ll learn about how we work, what we value, what systems we use, and how your role fits into the charity. If you’re working in a specialist role, you’ll be welcomed by your team. If you’re working in a front-line role, you’ll join one of our training academies.
-Your training-
Exclusively for front line colleagues, our training academies are full-time classroom-based courses accredited by the Money Advice Service.
You’ll gain the right skills and knowledge to help our clients, with the support of one of our dedicated trainers and a team of expert coaches. It takes up to eight weeks to complete, depending on your role.
-Your development-
You’ll have access to a wide range of development opportunities so you can continue to learn, develop and progress, including:
• Regular 1-2-1 meetings with your line manager
• An individual development plan
• Face-to-face training to enhance your skills
• E-learning courses and development programmes
• A ‘learn to lead’ programme for progressing to management
• An assisted study programme for external courses
-Contact Centre Roles -
Our Debt Advisors help and support clients directly, who are contacting the charity about their debt and need help. You’ll speak to people from all walks of life who are dealing with debt and money worry. The conversations you have can improve and save lives.
It takes a special kind of person to be successful in the role. You need to have excellent communications skills, tenacity, and emotional resilience. The calls you have calls may be difficult or emotionally charged.
You don’t need any specific previous experience. We provide comprehensive training for the first 8 weeks of your employment with us.
We set you up with a laptop to work from home and provide a wide range of benefits to ensure our staff have a great work-life balance.
This can be the start of a great career for those willing to work for us. Several members of our Senior Leadership Team started out right here.
-Roles in enabling departments-
Our enabling departments work to ensure that the charity functions as well as possible. Departments include Operational Support, Risk and Compliance, I.T, Marketing, Human Resources, External Affairs, and Finance.
We recruit from entry level roles where you’ll learn the ropes, through to Senior Leadership positions where you’ll develop your team and make changes to ensure we can work efficiently and help as many people as possible.
We work together at StepChange, and many roles will involve extensive inter-departmental cooperation. StepChange is the ideal size to work in an enabling department – we’re big enough to be interesting but not so big that you’re just another number. Colleagues at all levels can effect real change, undertaking exciting projects and carrying out impactful work.
We provide the UK’s most comprehensive debt advice service. We help people with debt problems take back control of their finances and their lives.
Our team of debt experts help thousands of people every year to deal with their debt problems, and we employ over 1,500 people across the UK.
- We're a UK-wide charity
Our advice services are available by phone through our UK-wide network of offices in Leeds, Newcastle, Glasgow, Birmingham, Halifax, Cardiff and Chester. Our specialist advice team in Cardiff work with our most vulnerable clients, and teams in Glasgow and Newcastle support our clients in Scotland.
- Tackling debt for over 25 years
We've helped over 5 million people with their debts. But we're not resting on our laurels. We're working towards a society free from problem debt, and are committed to helping even more people in the future.
Applying for a job? Get prepared and read our top 10 interview tipsOur team of debt experts help thousands of people every year to deal with their debt problems, and we employ over 1,500 people across the UK.
- We're a UK-wide charity
Our advice services are available by phone through our UK-wide network of offices in Leeds, Newcastle, Glasgow, Birmingham, Halifax, Cardiff and Chester. Our specialist advice team in Cardiff work with our most vulnerable clients, and teams in Glasgow and Newcastle support our clients in Scotland.
- Tackling debt for over 25 years
We've helped over 5 million people with their debts. But we're not resting on our laurels. We're working towards a society free from problem debt, and are committed to helping even more people in the future.
We know that looking for a new job can be stressful so we’ve outlined below a few hints and tips to help you prepare for your interview with us.
https://jobs.stepchange.org/interviewtips.html
Our visionhttps://jobs.stepchange.org/interviewtips.html
Our vision is to create a society free from problem debt. Problem debt isn’t just an issue for individuals, but goes much further. It damages families and communities, and costs in excess of £8 billion a year.
By helping those in debt get back on their feet, and by campaigning for policies that aim to prevent problem debt, we’ll help overcome the difficulties that debt creates for our society in the 21st century.
Our interventions have helped transform the lives of millions and we’re committed to helping millions more. With the support of our partners and stakeholders, we’ll continue to be recognised as the most trusted provider of free debt advice and solutions and we’ll continue to champion all that’s best in free debt advice and debt management.
- Our objectives
As the UK's largest debt charity, with 1,500 colleagues throughout the UK, we're at the forefront of providing debt advice and solutions. Our core objectives are to:
• provide and create greater awareness of free debt advice and solutions
• champion the cause of people who are in, or at risk of, problem debt by influencing public and private policymakers campaigning for change
• enhancing people's financial understanding and capability so that they can better manage their money and debts, and recover from problem debt
To find out more about our vision and our future strategy, visit our website.
Working at StepChangeBy helping those in debt get back on their feet, and by campaigning for policies that aim to prevent problem debt, we’ll help overcome the difficulties that debt creates for our society in the 21st century.
Our interventions have helped transform the lives of millions and we’re committed to helping millions more. With the support of our partners and stakeholders, we’ll continue to be recognised as the most trusted provider of free debt advice and solutions and we’ll continue to champion all that’s best in free debt advice and debt management.
- Our objectives
As the UK's largest debt charity, with 1,500 colleagues throughout the UK, we're at the forefront of providing debt advice and solutions. Our core objectives are to:
• provide and create greater awareness of free debt advice and solutions
• champion the cause of people who are in, or at risk of, problem debt by influencing public and private policymakers campaigning for change
• enhancing people's financial understanding and capability so that they can better manage their money and debts, and recover from problem debt
To find out more about our vision and our future strategy, visit our website.
We work together to help people get their finances back in shape and their lives back on track. That’s what makes us the UK’s leading debt charity.
Working here is rewarding because you're not just doing a job, you're making a genuine positive difference to people when they need it most. Every single colleague here helps transform the lives of those struggling with debt.
You could be working here as a Debt Advisor in our busy contact centres in Leeds, Chester or across the UK. Or you could be working behind the scenes playing a vital part in the smooth running of the charity, for example in Marketing, Business Development or Finance.
To find a role with StepChange Debt Charity that inspires you, visit our careers website.
Your development at the charity
We place a huge emphasis on supporting, developing and rewarding you throughout your career with us, making sure you have everything you need to help us continue our life-changing work.
- Your induction
Every new starter has a two-day induction to welcome you to the charity. You’ll learn about how we work, what we value, what systems we use, and how your role fits into the charity. If you’re working in a specialist role, you’ll then go to meet your team. If you’re working in a front line role, you’ll join one of our training academies.
- Your training
Exclusively for front line colleagues, our training academies are full-time classroom-based courses accredited by the Money Advice Service.
You’ll gain the right skills and knowledge to help our clients, with the support of one of our dedicated trainers and a team of expert coaches. It takes up to eight weeks to complete depending on your role.
- Your development
You’ll have access to a wide range of development opportunities so you can continue to learn, develop and progress, including:
• Regular 1-2-1 meetings with your line manager
• An individual development plan
• Face-to-face training to enhance your skills
• E-learning courses and development programmes
• A ‘learn to lead’ programme for progressing to management
• An assisted study programme for external courses
Your benefitsWorking here is rewarding because you're not just doing a job, you're making a genuine positive difference to people when they need it most. Every single colleague here helps transform the lives of those struggling with debt.
You could be working here as a Debt Advisor in our busy contact centres in Leeds, Chester or across the UK. Or you could be working behind the scenes playing a vital part in the smooth running of the charity, for example in Marketing, Business Development or Finance.
To find a role with StepChange Debt Charity that inspires you, visit our careers website.
Your development at the charity
We place a huge emphasis on supporting, developing and rewarding you throughout your career with us, making sure you have everything you need to help us continue our life-changing work.
- Your induction
Every new starter has a two-day induction to welcome you to the charity. You’ll learn about how we work, what we value, what systems we use, and how your role fits into the charity. If you’re working in a specialist role, you’ll then go to meet your team. If you’re working in a front line role, you’ll join one of our training academies.
- Your training
Exclusively for front line colleagues, our training academies are full-time classroom-based courses accredited by the Money Advice Service.
You’ll gain the right skills and knowledge to help our clients, with the support of one of our dedicated trainers and a team of expert coaches. It takes up to eight weeks to complete depending on your role.
- Your development
You’ll have access to a wide range of development opportunities so you can continue to learn, develop and progress, including:
• Regular 1-2-1 meetings with your line manager
• An individual development plan
• Face-to-face training to enhance your skills
• E-learning courses and development programmes
• A ‘learn to lead’ programme for progressing to management
• An assisted study programme for external courses
We want you to be happy at work so you can give the best possible service to our clients. We have a wide range of benefits and an attractive employment package.
- Personal pension plan
We offer a contributory pension scheme, known as a group personal pension plan. This is open to you as soon as you start, and if you need further advice we have an independent pension advisor on hand to help.
- Season ticket loan
The season ticket loan scheme gives you an interest-free loan facility to buy a season ticket to use on public transport to and from work. This usually means you can make a significant saving on regular ticket prices.
- Cycle to work scheme
If you choose to do your bit for the environment and your health by cycling to work, we can give you an interest-free loan to cover the cost of your bike and essential accessories, like a helmet.
- Death in service
In the event of your death, this benefit will pay three times your basic salary to the people you nominate to receive the money. This doesn’t just provide peace of mind, but can cancel out the need for separate life insurance.
- Planning, advice and brokerage
Once you join us, you’ll have access to free financial planning, debt management, and referrals to mortgage and insurance brokers.
- Generous holiday allowance
You’ll get 24 days’ paid holiday, plus bank holidays per year, with an extra day for every year that you work here (up to 29 days in total).
- Holiday purchase scheme
We give you the opportunity to buy up to an additional 5 days of holiday in addition to your basic allowance, up to a maximum of 32 days per year.
- Healthcare cash plan
Our healthcare plan is with Westfield Health and lets you claim money back on a range of everyday healthcare treatments, including dental and opticians’ costs. This covers you and any dependent children living with you.
- Wellbeing and alternative therapies
Thanks to our Westfield Health benefit, you can claim back part of the cost of a range of therapies from aromatherapy, reflexology, and reiki, to Indian head massage.
- Specialist consultation
Through Westfield Health, you can also claim back costs for a range of private medical consultations or treatments for serious illnesses, following referral from your GP.
- Counselling and legal support
You can access confidential, independent advice by phone 24 hours a day, seven days a week. The service provides access to:
• A stress helpline
• Structured telephone counselling
• Booking facility for face to face counselling
• Serious illness and accident support
• Tax advice
• Legal advice
• Eldercare and childcare advice
• Medical information
- Personal pension plan
We offer a contributory pension scheme, known as a group personal pension plan. This is open to you as soon as you start, and if you need further advice we have an independent pension advisor on hand to help.
- Season ticket loan
The season ticket loan scheme gives you an interest-free loan facility to buy a season ticket to use on public transport to and from work. This usually means you can make a significant saving on regular ticket prices.
- Cycle to work scheme
If you choose to do your bit for the environment and your health by cycling to work, we can give you an interest-free loan to cover the cost of your bike and essential accessories, like a helmet.
- Death in service
In the event of your death, this benefit will pay three times your basic salary to the people you nominate to receive the money. This doesn’t just provide peace of mind, but can cancel out the need for separate life insurance.
- Planning, advice and brokerage
Once you join us, you’ll have access to free financial planning, debt management, and referrals to mortgage and insurance brokers.
- Generous holiday allowance
You’ll get 24 days’ paid holiday, plus bank holidays per year, with an extra day for every year that you work here (up to 29 days in total).
- Holiday purchase scheme
We give you the opportunity to buy up to an additional 5 days of holiday in addition to your basic allowance, up to a maximum of 32 days per year.
- Healthcare cash plan
Our healthcare plan is with Westfield Health and lets you claim money back on a range of everyday healthcare treatments, including dental and opticians’ costs. This covers you and any dependent children living with you.
- Wellbeing and alternative therapies
Thanks to our Westfield Health benefit, you can claim back part of the cost of a range of therapies from aromatherapy, reflexology, and reiki, to Indian head massage.
- Specialist consultation
Through Westfield Health, you can also claim back costs for a range of private medical consultations or treatments for serious illnesses, following referral from your GP.
- Counselling and legal support
You can access confidential, independent advice by phone 24 hours a day, seven days a week. The service provides access to:
• A stress helpline
• Structured telephone counselling
• Booking facility for face to face counselling
• Serious illness and accident support
• Tax advice
• Legal advice
• Eldercare and childcare advice
• Medical information
Number of Employees in StepChange Debt Charity
1,001 to 5,000
StepChange Debt Charity Revenue
less than $1M (USD)
Industry