St. Lawrence Health System

(SLH) St. Lawrence Health was established in December 2013 with the mission to improve health and to expand access through coordination and integration of services. The largest employer in St. Lawrence County, with 1,950 employees, St. Lawrence Health has 195 full-time medical staff members and an estimated annual net operating revenue of $300 million.

SLH became an affiliate of Rochester Regional Health (RRH) in January 2021. RRH is an internationally recognized integrated health services organization, and its industry distinctions include year-after-year Healthgrades awards, America’s 50 Best Hospitals™, multiple Magnet® Awards for nursing excellence, and the greatest number of Beacon Awards for Excellence of any hospital system in the nation.

Health System Mission: To provide skilled, compassionate, cost-effective care that promotes wellness and meets community needs.

Values:

We are mindful of our six core values; Integrity, Respect, Compassion, Professionalism, and Engagement.
Integrity - Guiding Our Actions by Ethical Commitments

• We consistently act in the best interests of our patients, their families, our hospital and our community.
• We follow through on commitments, holding ourselves and others accountable for actions and outcomes.
• We speak up and take positive action when something seems wrong, inappropriate or inconsistent with our values or standards.
• We consistently act with openness, honesty, transparency and trustworthiness in communication.
• At all times we respect the dignity, privacy and confidentiality of others.

Respect - Recognizing and Responding to the Value of Others

• Demonstrating respect for the personal autonomy, intrinsic dignity and worth, and individual uniqueness of each person we serve.
• Treating others in a manner that elicits mutual trust, understanding and partnership toward success.
• Valuing diversity of personal experience, cultural insights and perspectives, professional identity and training in achieving collaborative goals.
• Demonstrating consideration of others with regard for the feelings and needs of others and an awareness of the effect of one's own behavior on them.
• Seeking out opportunities to demonstrate regard and appreciation for others.

Compassion - Providing Excellent Care with Kindness

• Identifying with others, acting with thoughtfulness in anticipation of their needs.
• Consistently approaching others with respect, dignity, courtesy, and warmth.
• Actively listening to the needs of others, and in understanding these needs acts promptly to address them.
• Acknowledging others by name, with eye contact and a smile.
• Maintaining a focused and personal presence when engaged in service to others.

Professional - Acting with Mature Insight, Sound Judgment and High Standards

• In appearance, demeanor, and deportment we convey a professional image in interaction with others.
• We bring the highest professional standards of ethics, knowledge, skill, and competence to bear in decision-making and work performance.
• We approach workplace challenges in a manner that reflects professional maturity, confidence and respectfulness.
• We strive to understand and embrace the core professional identity as one whose talents are placed in the service of others for their benefit.
• We preserve the safety, security, and confidentiality of private, protected information in all professional contexts, both inside and outside of our work environments.

Excellence - Commitment to Quality, Innovation, and Continuous Improvement

• Continually challenging the status quo in pursuit of bettering our best.
• Utilizing data and measurement to benchmark processes and outcomes.
• Embracing evidence-based practices as minimal standards of practice.
• Demonstrating a personal commitment to deliver excellence in safety, quality, and service.
• Understanding accreditation, regulatory and stakeholder expectations and exceeding them.
• Embracing change in the continuous pursuit of innovation and superior care.


VISION:

We are committed to continuous improvements that meet the needs and expectations of our customers; provide or coordinate access to care; develop our skills and talents; provide the human resources, facilities, and equipment we need to serve our customers. We work effectively with others to improve the region's health care systems.

VALUES
• Integrity-Guiding our actions by ethical commitments
• Respect-Recognizing and responding to the value of others
• Compassion-Providing excellent care with kindness
• Professional-Acting with mature insight, sound judgment, and high standards
• Excellence-Commitment to quality, innovation and continuous improvement