America's Preferred Home Warranty
America's Preferred Home Warranty Headquarters Address
5775 Ann Arbor Rd., Jackson, MI 49201 (view in map)
America's Preferred Home Warranty Photos
About America's Preferred Home Warranty
As one of the fastest growing home warranty companies in the United Sates, we were founded based on biblical principles and strive to follow the golden rule. We are listed as a Top-5 home warranty provider by HomeWarrantyReviews.com. We provide a warm and welcoming work environment, full kitchen with TV, and work-out facilities with showers and lockers. Our employees routinely tell us how they enjoy working here.
America’s Preferred Home Warranty (APHW) provides home warranties to homeowners. A home warranty is a service contract that pays towards repair or replacement of any covered appliance or home system that malfunctions under normal conditions of use.
America's Preferred Home Warranty - Company HistoryAmerica’s Preferred Home Warranty (APHW) provides home warranties to homeowners. A home warranty is a service contract that pays towards repair or replacement of any covered appliance or home system that malfunctions under normal conditions of use.
America's Preferred Home Warranty's employees share their experiences and provide a snapshot of who we are, where we've come from, and a glimpse of the future.
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APHW Sales Training Program Receives CPDSO Accreditation#APHomeWarranty
America’s Preferred Home Warranty (APHW) received Continuing Professional Development (CPD) accreditation for its sales training program and manual April 20th, after a 3-year team effort culminated in approval from the CPD Standards Office (CPDSO). “It was a labor of love,” said APHW Director of Field Sales Training Steven Pratt. “And we finally did it!” APHW’s training program and manual can now claim national credibility—though the team always knew it had one of the top training programs in the business.
“New recruits want to know they won’t just be given a warranty and told to go sell it—and that’s not what we do,” Steven said. “Once they hear how we invest in our salespeople, they realize we’re a unique company in how we approach and support our team.”
Even a cursory look at the training manual gives the impression of future success, laying out your first few months with the company in detail, and continuing on to your first two years. “It shows we expect you to stay here and succeed,” said APHW Senior Vice President of Sales Brendan Morgan, “and that we’re doing everything we can to help you achieve that. You’ve got so much support, all of the time from all different directions. Everybody who has come through the program says the same thing: If you follow this process and this plan, and eventually put your stamp on it, you will be successful at APHW.”
The training program also dramatically shortens the typical process for becoming profitable in sales, according to APHW Vice President of Strategic Accounts Luke Brock. “At most companies, salespeople can take five or more years to make a dollar. We can get people trained and up and running much more quickly at APHW, and now any quality candidate can know that we have an accredited guide to help them learn what they need to know in half that time,” he said.
Steven was quick to add that this accreditation has been a collaborative effort. “It takes an army to do something like this,” he said. “From ownership to leadership, Brendan, Luke, Marketing, the trainers—everyone worked to develop this program, institute it, and ultimately build something we can offer new hires that we feel very good about.”
“The CPDSO accredits training curriculums for companies all over the world,” said Marketing Systems Coordinator Heidi Vickers. “They did a really in-depth dive into our training course and company standards, and there is a lot of information for the area sales managers to absorb in week one. The training manual is a tremendous resource for them, and this is an exciting achievement,” she said.
APHW will continue to improve and update the program as time goes by, of course—but the core of the manual will always remain the same. “The root culture of how we do business, how we treat people, is all spelled out in this book,” Brendan said. “Getting it accredited is really a testament to how far we’ve come.”
APHW CSR Training Program Certified by CPDSO“New recruits want to know they won’t just be given a warranty and told to go sell it—and that’s not what we do,” Steven said. “Once they hear how we invest in our salespeople, they realize we’re a unique company in how we approach and support our team.”
Even a cursory look at the training manual gives the impression of future success, laying out your first few months with the company in detail, and continuing on to your first two years. “It shows we expect you to stay here and succeed,” said APHW Senior Vice President of Sales Brendan Morgan, “and that we’re doing everything we can to help you achieve that. You’ve got so much support, all of the time from all different directions. Everybody who has come through the program says the same thing: If you follow this process and this plan, and eventually put your stamp on it, you will be successful at APHW.”
The training program also dramatically shortens the typical process for becoming profitable in sales, according to APHW Vice President of Strategic Accounts Luke Brock. “At most companies, salespeople can take five or more years to make a dollar. We can get people trained and up and running much more quickly at APHW, and now any quality candidate can know that we have an accredited guide to help them learn what they need to know in half that time,” he said.
Steven was quick to add that this accreditation has been a collaborative effort. “It takes an army to do something like this,” he said. “From ownership to leadership, Brendan, Luke, Marketing, the trainers—everyone worked to develop this program, institute it, and ultimately build something we can offer new hires that we feel very good about.”
“The CPDSO accredits training curriculums for companies all over the world,” said Marketing Systems Coordinator Heidi Vickers. “They did a really in-depth dive into our training course and company standards, and there is a lot of information for the area sales managers to absorb in week one. The training manual is a tremendous resource for them, and this is an exciting achievement,” she said.
APHW will continue to improve and update the program as time goes by, of course—but the core of the manual will always remain the same. “The root culture of how we do business, how we treat people, is all spelled out in this book,” Brendan said. “Getting it accredited is really a testament to how far we’ve come.”
The America’s Preferred Home Warranty (APHW) Customer Service Representative (CSR) Training Program earned Continuing Professional Development (CPD) accreditation from the CPD Standards Office (CPDSO) July 8, 2021, less than three months after their Area Sales Manager Training Program achieved the same accreditation. “The CPDSO accredits training curriculums for companies all over the world,” said Marketing Systems Coordinator Heidi Vickers. “They did a really in-depth dive into our training course and company standards, and this is an exciting achievement!”
As before, achieving this accreditation took a group effort. “It was very collaborative between Mike Sadler [VP of Operations] and Phil West [VP & General Counsel] and their teams, as well as Beth Conaway [Corporate Training Manager],” said Steven Pratt, the Director of Field Sales Training.
“Our training has come a long way in my ten years here,” Mike said. “It’s evolved with the growth of the company—all of the new people coming in, new management, new supervisors, and new ideas. It’s always changing, and I really feel our program is why we have some of the best customer service in the industry.”
APHW’s training program experienced several changes in leadership over the years, with Beth taking over about four years ago. She’s really nailed down all of the processes since, setting a standard of requirements and class goals, and all while ensuring a constant stream of feedback. “It’s a collaboration to keep the material current and relevant,” Beth said. “We’ve worked hard to put this program together, and we’re always looking at ways we can improve.”
“Beth has really led this last couple of years, and she’s really done a tremendous job to make sure our training is the best it can be,” Mike said. “She deserves a lot of the credit for this certification and the confidence that it will provide for our new recruits; that our training is going to prepare them with the tools they need to be successful.”
“We’ve believed for a long time that we have the best program for training CSRs in the industry,” Steve said. “Now we have the accreditation to identify that, and it feels good.”
As before, achieving this accreditation took a group effort. “It was very collaborative between Mike Sadler [VP of Operations] and Phil West [VP & General Counsel] and their teams, as well as Beth Conaway [Corporate Training Manager],” said Steven Pratt, the Director of Field Sales Training.
“Our training has come a long way in my ten years here,” Mike said. “It’s evolved with the growth of the company—all of the new people coming in, new management, new supervisors, and new ideas. It’s always changing, and I really feel our program is why we have some of the best customer service in the industry.”
APHW’s training program experienced several changes in leadership over the years, with Beth taking over about four years ago. She’s really nailed down all of the processes since, setting a standard of requirements and class goals, and all while ensuring a constant stream of feedback. “It’s a collaboration to keep the material current and relevant,” Beth said. “We’ve worked hard to put this program together, and we’re always looking at ways we can improve.”
“Beth has really led this last couple of years, and she’s really done a tremendous job to make sure our training is the best it can be,” Mike said. “She deserves a lot of the credit for this certification and the confidence that it will provide for our new recruits; that our training is going to prepare them with the tools they need to be successful.”
“We’ve believed for a long time that we have the best program for training CSRs in the industry,” Steve said. “Now we have the accreditation to identify that, and it feels good.”
Number of Employees in America's Preferred Home Warranty
201 to 500
America's Preferred Home Warranty Revenue
$25M to $100M (USD)
Industry