WebPT

In 2006, Heidi Jannenga, a leading sports physical therapist and clinic director, was looking for ways to improve her clinic's bottom line. After identifying dictation and paper documentation management as two of her practice's biggest expenses, she started looking for a more cost-effective and intuitive solution. As it turned out, there wasn’t anything PT-specific or web-based that fit her clinic’s needs. So, she enlisted the help of a technologist to assist her in building their own solution. 

After completing market research, however, Heidi realized that her clinic’s problems weren’t unique. She discovered that 80% of physical therapists were using pen and paper for documentation—something that not only hindered therapists’ ability to efficiently treat their patients and run their practices, but also compromised the quality, security, and completeness of patient records. Realizing just how pervasive this problem was, Heidi knew she needed to build a solution for the industry at large.

When Heidi and her technology co-founder launched WebPT in 2008, she introduced technology that completely disrupted her own profession. Today, holding 40% market share, serving more than 140,000 rehab therapists across 16,000 clinics nationwide, WebPT is the fastest-growing outpatient rehab therapy software in the country. This mission-critical piece of software has not only enabled physical therapists, occupational therapists, and speech-language pathologists to have a more efficient and improved way of documenting, but also elevated the tech IQ of the profession. Today, 85% of physical therapists use EMRs instead of pen and paper.

As co-founder and Chief Clinical Officer, Heidi focuses on advising the company’s strategic direction, product innovation, and workplace culture, while advocating for the physical therapy profession on a national scale. Under Heidi’s leadership, WebPT has continued to innovate its product suite in alignment with the evolving needs of rehab therapists. In addition to offering a defensible, compliant, and intuitive documentation solution, WebPT has launched 13 products, each of which play an integral role in providing thousands of rehab therapists with comprehensive, compliant, and scalable solutions required to achieve clinical and financial success. By providing the rehab therapy community with more efficient systems to run their practices, WebPT has also helped improve communication across the continuum of care, which has had a tremendous impact on countless patient outcomes. 

Despite its remarkable growth, WebPT remains to its people-first approach to business, prioritizing its core values, nurturing its tight-knit culture, and placing Members’ needs above the company’s. Subscribing to the conscious leadership ideology, Heidi has always reinforced that everyone involved in WebPT—including employees, customers, and vendors—is treated as a true stakeholder in the business and has a voice regarding company decisions, regardless of department or title. Truly invested in maintaining the inclusive and supportive environment Heidi initially set out to establish, the company regularly collects employee feedback by regularly distributing an Employee Net Promoter Score (eNPS) survey to its internal team. WebPT’s leadership team uses this information to track employees’ fulfillment, needs, and concerns, and take meaningful action based on the results.

Similarly, WebPT invites its Members to take a seat at the decision-making table. Within the WebPT application, therapists are enabled (and encouraged) to submit their product suggestions. They can also vote on the priority of system updates, as well as new features and products. These suggestions have helped the company keep a pulse on therapists’ shifting needs, motivations, and challenges over the years, thus enabling the company to innovate with purpose. In fact, some of the company’s most meaningful application improvements have come directly from Member suggestions.

Headquartered in the Historic Warehouse District in downtown Phoenix, WebPT has been listed on Inc. Magazine's list of the nation's 5000 fastest-growing companies for nine consecutive years—a feat less than 1% of Inc. 5000 companies ever achieve—and ranked on the Deloitte Technology Fast 500 list in 2016. WebPT is also one of the fastest-growing software companies in Arizona and one of the fastest-growing EMRs in the country, with more than 600 employees located nationwide. Holding true to the company’s purpose-driven roots, WebPTers value people, culture, and collaboration, which is demonstrated by the company’s 99.9% uptime rate and 99% customer retention rate.

We believe in empowering the rehab therapy industry to achieve greatness in practice.

That’s why we created an innovative, end-to-end business solution designed specifically for rehab therapy professionals and coupled it with elite-quality education and support. WebPT gives every rehab therapy business—from single-therapist clinics to multi-location enterprises—the tools and knowledge necessary to maximize performance, revenue, and patient outcomes.

Our culture developed organically, and we work hard to nurture and preserve it. Here, we’re all about continually moving toward wellness and holding one another accountable for adhering to our eight core values:

1. Service:

Create Raving Fans
We all have different roles to fill, but we’re united behind a singular mission: empowering our Members to achieve greatness in therapy practice.

2. Accountability:

F Up; Own Up
We’re humans, not robots—which means mistakes are bound to happen. What will not happen is passing bucks, pointing fingers, or covering our
you-know-whats.

3. Attitude:

Possess True Grit
Even when things don’t go according to plan, we maintain the passion, determination, and can-do attitude necessary to right the ship and get things back on course.

4. Personality:

Be Minty
We’re all about spirit, spunk, and collaboration—and of course, fresh breath never hurts. That kind of energy is contagious, and Members appreciate our service-with-a-smile approach.

5. Work Ethic:

Be Rock Solid
We definitely value hard work. More than that, though, we value smart work—work that is innovative, creative, and brilliant.

6. Community Outreach:

Give Back
We know how fortunate we are to be in the position to give back, and that’s why we make it a point to pay it forward.

7. Health and Wellness:

Live Better
Rehab therapy is all about improving quality of life, and so are we. That’s why we encourage our employees to make healthy choices for their minds, bodies,
and souls.

8. Resource Efficiency:

Do Más With Menos
WebPT started lean—with three employees in the back room of a coffee shop—and we never want to lose touch with our bootstrapped roots.

Plenty of Perks

We've got big plans, and they include you.

Here at WebPT, we believe in empowering PTs, OTs, and SLPs to achieve greatness in therapy practice. But we can't do it alone, and that's why we want you.

Competitive salaries. Generous benefits.

Ample Time Off: Enjoy unlimited paid vacation time as well as 10 paid holidays, five sick days, and two days for volunteerism.

Health Coverage: We provide medical, dental, vision, and telemedicine benefits that fit your and your family’s needs.

Authenticity and Acceptance: We believe that innovation and passion flourish when employees of all identities and backgrounds feel empowered, valued, and included. Join one of our employee resource groups or attend one of our DEI-focused events or workshops—open to all employees

Benefits for the Future: Enroll in a company-matched 401(k) plan and a fully company-covered life insurance policy equal to one year’s salary. Plus, receive up to four weeks of paid parental leave.

Fun! Fun! Fun!: Enjoy company-sponsored contests, wellness programs, team-building activities and company-wide virtual events. And if you like surprise care packages, WebPTers can expect the occasional swag bag—complete with company-branded t-shirts.

Remote Workspaces: As a digital first company, we believe you can do your best work from anywhere—even at home and in your PJs. Choose the work style that best suits you, wheather you prefer to clock in from your home office or one of our hoteling spaves at Phoenix HQ.

More: We also offer voluntary critical illness and accident plans; charitable contribution matching; discounts at gyms and health clubs; a company-sponsored Employee Assistance Program; leadership development workshops; carpooling and public transit incentives; and an employee referral program with cash bonuses.

Offices Across the Country[Input map with hubs from https://www.webpt.com/about/careers]

Achieve greatness with WebPT.

Here, we work hard—but we have lots of fun doing it. We believe in autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help customers win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.