NorthWestern Energy

The real power behind our company comes from our people. We're working together to provide safe, reliable and innovative energy solutions that create value for customers, communities, employees, and investors.

Erika Ramirez grew up speaking Spanish at home. Her parents are both from Mexico and speak little English.

When a Spanish-speaking customer comes into NorthWestern Energy's walk-in office in Grand Island, Nebraska, Erika often thinks of her mom. When she greets people in Spanish, she can see them relax and the anxiety of whether they'll be able to communicate melt away. Erika has seen her mom in the same situation, seen her be able to relax when someone speaks Spanish.

"If they know I speak Spanish, they feel a lot more comfortable," she said.

Erika, who has worked as a Customer Associate with NorthWestern Energy for five years, is happy to be able to help customers who are more comfortable speaking Spanish.

"I see it from my mom's point of view," Erika said. "If that was my mom, I would want someone to help her."

Even customers who have never visited our Grand Island office may recognize Erika's voice. She records the Spanish that customers hear when they call our toll-free numbers and press 2.

Erika's favorite thing about her job is getting to know our customers, whether speaking English or Spanish.

"That interaction with people, I like that," she said.

Throughout the state of Montana, we have more than 80,000 NorthWestern Energy-owned yard lights and streetlights. We're converting all of them to energy-efficient LEDs, which provide safe, warm light to help people feel safe walking at night

As the osprey population has rebounded, we are working, alongside Montana Fish, Wildlife & Parks, Montana Audubon and other partners, to make sure the birds have safe places to nest.

We are the people who are working to make our energy more dependable and affordable. We are committed to our customers and devoted to our communities. And we won't stop working until the future is as bright as it can be.

The energy landscape is changing — and so are our customers’ expectations. As we modernize the energy grid, including using two-way communicating meters, also known as smart meters, our customers will benefit.