Anglian Water Services Ltd
Anglian Water Services Ltd Headquarters Location
Our huge region stretches from the Humber estuary, north of Grimsby, to the Thames estuary, and from Buckinghamshire to Lowestoft on the east coast.
Anglian Water Services Ltd Photos
About Anglian Water
At Anglian Water, we cover the largest geographical area in England and Wales. We employ 5,000 people and supply water and water recycling services to more than six million customers in the east of England and Hartlepool.
Our huge region stretches from the Humber estuary, north of Grimsby, to the Thames estuary, and from Buckinghamshire to Lowestoft on the east coast. Our coastline is around 1,257 kilometres and 112,833 kilometres of water and sewer pipes supply and transport water across some 27,500 square kilometres. If we laid them end to end, they would take us a quarter of the way to the moon.
Compared to other regions, we have a high proportion of flat and low-lying areas, including The Fens in Cambridgeshire and the Norfolk Broads. A quarter of our region lies below sea level which means we are acutely aware of the risk of flooding. And with so few hills providing gravity, we have to use more energy to pump water from place to place.
Because of our region’s size, we run more water and water recycling treatment works than elsewhere - 1,257 - which is around a quarter of all the works in England and Wales. This ensures the recycled water we return to nature passes strict quality standards set by law and our regulators.
We’re also one of the driest regions in the country; with just 600 millimetres of rain each year, we receive on average, a third less than the rest of England. In fact some areas have lower annual rainfall than Jerusalem which is why it’s vital to look after the water we’ve got.
More about us...Our huge region stretches from the Humber estuary, north of Grimsby, to the Thames estuary, and from Buckinghamshire to Lowestoft on the east coast. Our coastline is around 1,257 kilometres and 112,833 kilometres of water and sewer pipes supply and transport water across some 27,500 square kilometres. If we laid them end to end, they would take us a quarter of the way to the moon.
Compared to other regions, we have a high proportion of flat and low-lying areas, including The Fens in Cambridgeshire and the Norfolk Broads. A quarter of our region lies below sea level which means we are acutely aware of the risk of flooding. And with so few hills providing gravity, we have to use more energy to pump water from place to place.
Because of our region’s size, we run more water and water recycling treatment works than elsewhere - 1,257 - which is around a quarter of all the works in England and Wales. This ensures the recycled water we return to nature passes strict quality standards set by law and our regulators.
We’re also one of the driest regions in the country; with just 600 millimetres of rain each year, we receive on average, a third less than the rest of England. In fact some areas have lower annual rainfall than Jerusalem which is why it’s vital to look after the water we’ve got.
Water is our passion.
Water is in-depth research. Exceptional customer service. And engineering on a grand scale. It’s fatbergs and footprints, wildlife and watersports. It’s daily dippers, doo-doo and deep-dives into data. Water is a world that connects us all. Conservation that starts with conversation. It’s innovation, collaboration and transformation. And it’s unrivalled opportunities for you.
Water is every cup of tea. Every clean pair of socks. Every growing business. And every thriving community. That’s why we love every drop.
Our Purpose, Mission and ValuesWater is in-depth research. Exceptional customer service. And engineering on a grand scale. It’s fatbergs and footprints, wildlife and watersports. It’s daily dippers, doo-doo and deep-dives into data. Water is a world that connects us all. Conservation that starts with conversation. It’s innovation, collaboration and transformation. And it’s unrivalled opportunities for you.
Water is every cup of tea. Every clean pair of socks. Every growing business. And every thriving community. That’s why we love every drop.
At Anglian Water we strive to do the right thing for our people, our customers and the environment.
Our Purpose: To bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop
Our Mission: Water is our business, we handle with care and we don’t cost the earth – this is what we do.
Our Values: Together, we:
Build trust
Do the right thing, and
Are always exploring
WellbeingOur Purpose: To bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop
Our Mission: Water is our business, we handle with care and we don’t cost the earth – this is what we do.
Our Values: Together, we:
Build trust
Do the right thing, and
Are always exploring
We want our people to feel good at work – and outside of it. So, we support their wellbeing through a range of tools and benefits, all designed to make this an even happier, healthier and safer place to be.
If your role is mostly desk-based and you want to pedal while you work, you could ask for one of our cycle desks.
Need a break? You can join a biodiversity walk, go to a mindfulness breakfast or opt for a walking meeting… The list goes on.
We work hard to serve our 6 million customersIf your role is mostly desk-based and you want to pedal while you work, you could ask for one of our cycle desks.
Need a break? You can join a biodiversity walk, go to a mindfulness breakfast or opt for a walking meeting… The list goes on.
Everything we do here at Anglian Water is about delivering a great service for our customers. So all of our roles have some form of customer service focus. But the roles in this part of our business are particularly customer facing.
You could join us in Customer Care handing calls and queries from customers. In Customer Liaison, where your focus will be on putting things right if they ever go wrong. Or in Debt Recovery where your aim will be to recover and allocate water charges by being supportive, empathetic and constructive so we can reach a solution that suits everybody.
In all of these teams, you’ll be at the forefront of our mission to do great things for our customers, every single day.
A career here can lead to all sorts of development opportunities – some people go on to explore other areas of our business, but many of them grow and progress within the Customer Service team itself.
Number one for serviceYou could join us in Customer Care handing calls and queries from customers. In Customer Liaison, where your focus will be on putting things right if they ever go wrong. Or in Debt Recovery where your aim will be to recover and allocate water charges by being supportive, empathetic and constructive so we can reach a solution that suits everybody.
In all of these teams, you’ll be at the forefront of our mission to do great things for our customers, every single day.
A career here can lead to all sorts of development opportunities – some people go on to explore other areas of our business, but many of them grow and progress within the Customer Service team itself.
In September 2019, Water industry regulator Ofwat published the industry league table for customer service over the last year. Based on feedback from its customers, Anglian Water ranked highest, with an overall score of 90 out of 100. The industry average was 84.4.
The company has also been recognised by water watchdog, the Consumer Council for Water (CCW) for being the best at resolving customer issues quickly and receiving less written complaints than other water companies.
Anglian Water delivers water to the largest geographic area of the UK, and the population in the East of England has grown by 20% in the last 20 years. Anglian continue to provide a first-class water and waste water service to over 6 million customers providing over 1.3 billion litres every single day.
Responsible Business of the YearThe company has also been recognised by water watchdog, the Consumer Council for Water (CCW) for being the best at resolving customer issues quickly and receiving less written complaints than other water companies.
Anglian Water delivers water to the largest geographic area of the UK, and the population in the East of England has grown by 20% in the last 20 years. Anglian continue to provide a first-class water and waste water service to over 6 million customers providing over 1.3 billion litres every single day.
We’re immensely proud to have won the prestigious Business in the Community Responsible Business of the Year award in 2017. The award recognises companies that put social and environmental concerns at the heart of their strategy, demonstrating a commitment to sustainability and embedding it in the culture of the business.
We have successfully demonstrated this through our Love Every Drop strategy that encourages every one of us to put water at the heart of a new way of living. Through innovation and collaboration, we have totally transformed our business and we’re making great strides towards improving the region around us too.
This is a fantastic achievement that highlights the great work that each one of us delivers right across the business.
Graduate OpportunitiesWe have successfully demonstrated this through our Love Every Drop strategy that encourages every one of us to put water at the heart of a new way of living. Through innovation and collaboration, we have totally transformed our business and we’re making great strides towards improving the region around us too.
This is a fantastic achievement that highlights the great work that each one of us delivers right across the business.
Water is a learning curve.
Supplying water to millions of people in what is the driest region in the country means we have to be innovative. We have to keep pushing the boundaries and approach challenges from different angles.
That’s why we always embrace fresh perspectives. And it’s why, as a graduate with us, your ideas will be highly valued.
You can also expect to be part of an environment where learning is celebrated – people here love to push themselves and we make sure they have the training and development they need to do exactly that.
By joining us, you’ll help us to raise awareness of the importance of water. And whether you’re collaborating with customers, your colleagues or our communities, you’ll play your own part in building a secure future for our region’s water.
Our Graduate opportunities usually are advertised in September, to start the following year.
InternshipsSupplying water to millions of people in what is the driest region in the country means we have to be innovative. We have to keep pushing the boundaries and approach challenges from different angles.
That’s why we always embrace fresh perspectives. And it’s why, as a graduate with us, your ideas will be highly valued.
You can also expect to be part of an environment where learning is celebrated – people here love to push themselves and we make sure they have the training and development they need to do exactly that.
By joining us, you’ll help us to raise awareness of the importance of water. And whether you’re collaborating with customers, your colleagues or our communities, you’ll play your own part in building a secure future for our region’s water.
Our Graduate opportunities usually are advertised in September, to start the following year.
Water is a chance to grow.
Alongside our award-winning graduate programme, we look for university students to join us for our summer internships and year in industry placements.
An internship is a great way for you to get a feel for our business and the kind of work you could do if you join us after you graduate. The perfect introduction to an exciting and challenging industry – and a company that delivers a vital water resource to over six million customers.
At Anglian Water, our interns are given real responsibility from day one. It’s an opportunity to help us overcome diverse challenges and contribute to transforming our business into the water company of the future. You can expect to be involved in exciting projects that will help to shape our strategy.
ApprenticeshipsAlongside our award-winning graduate programme, we look for university students to join us for our summer internships and year in industry placements.
An internship is a great way for you to get a feel for our business and the kind of work you could do if you join us after you graduate. The perfect introduction to an exciting and challenging industry – and a company that delivers a vital water resource to over six million customers.
At Anglian Water, our interns are given real responsibility from day one. It’s an opportunity to help us overcome diverse challenges and contribute to transforming our business into the water company of the future. You can expect to be involved in exciting projects that will help to shape our strategy.
Water is about harnessing potential.
It’s about exploring new opportunities. Rethinking how things are done. And training the talent of the future.
That’s why we work hard to design worthwhile apprenticeship schemes. They offer people like you the chance to gain skills, qualifications and experience as part of a team in a paid role within the business.
We believe these schemes are unique. And what makes them so is our total commitment to providing the development you need so you can make a real difference throughout your career with us.
Water ParksIt’s about exploring new opportunities. Rethinking how things are done. And training the talent of the future.
That’s why we work hard to design worthwhile apprenticeship schemes. They offer people like you the chance to gain skills, qualifications and experience as part of a team in a paid role within the business.
We believe these schemes are unique. And what makes them so is our total commitment to providing the development you need so you can make a real difference throughout your career with us.
Water is exploring the great outdoors.
Our water parks play a hugely important role in helping us deliver clean water for our customers. They also provide recreational activities for many thousands of people, conserve and enhance our region’s natural riches and help us meet our goal of making a positive difference to the communities we serve.
We have seven water parks across our region. With everything from cafés and water sports to fishing and camping, they’re a hub of activity – and a great place to work if you’d love to offer top-notch customer service in beautiful surroundings.
Our water parks play a hugely important role in helping us deliver clean water for our customers. They also provide recreational activities for many thousands of people, conserve and enhance our region’s natural riches and help us meet our goal of making a positive difference to the communities we serve.
We have seven water parks across our region. With everything from cafés and water sports to fishing and camping, they’re a hub of activity – and a great place to work if you’d love to offer top-notch customer service in beautiful surroundings.
Number of Employees in Anglian Water Services Ltd
5,001 to 10,000
Anglian Water Services Ltd Revenue
$1B to $5B (USD)
Industry