TouchPoint Support Services

Our team is more than just a company, we are a family. A family that values people, culture, diversity, inclusion, empowerment, love, creativity and so much more. We are committed to providing a culture where diversity, inclusion, and equity are valued, respected and celebrated. During our annual Inclusion Week our team develops activities focused in sparking conversations about why inclusion matters and inspiring our employees to appreciate differences. Furthermore, our team continues to invest in innovative culinary and patient programs, award-winning associate training and development programs, creating opportunities for our associates that lead to career development. Together we are innovating the acute care food service and environmental services provided to our clients and patients. Our people are the lifeline to our patients, residents and their families, which is why we’re seeking individuals who are passionate about going above and beyond, providing excellent customer service and looking to be part of a diverse and inclusive team.

When it comes to diversity and inclusion, we’re about action. Through our Diversity and Inclusion Action Council (DIAC), we seek to strengthen the environment where our great people thrive. This group of leaders talk about issues that matter to our employees and implement intentionally inclusive solutions. Additionally, our team also celebrates and recognizes inclusion during our annual Inclusion Week to inspire and empower our teams.

Live Your Purpose

Live Your Purpose is the framework around which we’ve built our values. We promise to support our employees by being a company that’s devoted to loving, connecting, serving, trusting, growing, winning and celebrating. Only when our employees can bring their best selves to work, to innovate, to think outside the box, to take teamwork to the next level and create better processes… only then can we do what no other company has done before.

Loving

Loving what we do is what drives us to more perfectly deliver on our purpose. We love by engaging with our colleagues and patients, along with planning family meals and unity activities.

Connecting

We create community. We are fully engaged with everyone around us, and we always bring our best to the hospitality experience. We connect by promoting diversity and inclusion and having conversations about what matters to our employee’s and how we can support their careers.

Serving

We are faithful mentors, community leaders, servant leaders and supporters to each other and our communities. We serve with community service events and by finding ways to uplift and support each other.

Trusting

We work and live together with intention, integrity, authenticity and character. We develop trust by getting and responding to employee feedback, having open and honest conversations and through annual reviews.

Growing

Our company and our associates grow hand-in-hand. We nurture the unique strengths of each and every associate. We grow by assisting our employees in achieving their development goals with regional learning centers and other training and development programs.

Winning

We celebrate all that comes from extraordinary effort, harmonious teamwork, innovation and leadership. We win by working together as a team to achieve our department goals.

Celebrating

We recognize and reward our talented associates as we celebrate our successes. And when we win, we celebrate our joint and individual success together!

At TouchPoint, keeping our associates and patients safe from viruses and infectious disease has been our top priority from the day we opened our doors nine years ago. We are the experts in cleaning and support services at hospitals. And we keep our associates safe by:

Maintaining the highest standards and protocols around infection control.

Being equipped with proven protocols, procedures, and knowledge that our foodservice and support service professionals practice every day.

Training every frontline associate on “High-Touch” cleaning standards, as well as practices such as infection prevention adherence (including hand hygiene performance). Many of our associates are Certified Environmental Services Specialists.

Following a 10-step cleaning process focused on eliminating the spread of potential harmful pathogens from all high-touch areas in the hospital, in addition to regular thorough cleaning.

Using technology to test the high-touch surfaces we’ve cleaned. We use a ATP device to ensure healthcare facilities remain as pathogen-free as possible.

Being a part of the TouchPoint family means great rewards for you and your family. Benefit options fit your individual needs and an extensive wellness program can help you improve your overall health.

A Paycheck Plus
• Merit increases based on performance
• Paid time off
• Tuition reimbursement
• Enrollment in a 401(k) savings plan

Total Wellness
• Comprehensive medical, dental, and vision plans
• Health risk assessment
• Lifestyle health coaching
• Employee assistance program

And so much more!
• Exclusive voluntary benefits including auto, home accident, critical illness insurance
• Identity theft protection
• Discount marketplace
• Associate shopping program
• Specific benefits eligibility may depend on employment status, physical location, and years of service. For more details, visit our parent company, Compass Group’s, rewards website.

TouchPoint Support Services, a sector of Compass Group, provides integrated food, nutrition, environmental, and support services to acute care hospitals and senior living communities across the country. Our team is proud to be part of a sector of Compass Group, a leading food service and support services company who is continuously recognized.

Food Management: Top 50 – Ranked #1
Forbes: Best Employers for Diversity
Fortune: World’s Most Admired Companies
Forbes: Best Employers for New Grads
Forbes: America’s Best-In-State Employers (North Carolina and Tennessee)
Charlotte Business Journal: Healthiest Employers
Fortune: Global 500