Avaya
Avaya Headquarters Address
Avaya Inc.
2605 Meridian Parkway
Suite 200
Durham, NC 27713 USA
(view in map)
Who We Are
Avaya is a leading pure-play Unified Communications & Collaboration and Contact Center Software company with ~100,000 global customers.
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter.
Experiences that Matter
Avaya is defined by the experiences we create.
We connect people, and things, in ways that offer more immersive, more productive and more memorable experiences.…and by memorable, we mean feel-good experiences.
That’s the key. By offering technology that enables discretional effort and better outcomes we ensure we can provide experiences that really matter to people.
And we deliver these experiences on a significant scale. Avaya helps millions of contact center staff help solve customer problems and address customer ambitions, every single day. We also ensure that millions of staff can connect and be productive wherever they are in the world.
The impact of COVID-19, enabled Avaya to help hospitals, educational facilities, non-profit organizations and so many more to continue to function – by providing the technology, experience and resources we helped over 2.5m people to be work from home, or anywhere, staff. It was astonishing.
The number of companies Avaya helps, continues to grow at a phenomenal rate. Cloud-powered solutions has accelerated the pace of change in the world and in the race to be relevant most solution providers have gotten lost in what they’re doing, over why they’re doing it. The Cloud consumption style, for example, over the value that can be created by a Cloud application ecosystem is a great example.
Customers in 190 countries
Avaya holds more than 4,300 patents and applications
A market share leader in UC and CC
6M Contact Center seats
100M UC lines
More than 8,200 employees worldwide
Avaya has more than 4,400 Channel partners globally
130,000 developer ecosystem
Serving Governments in 40 countries rely on Avaya
Our CultureBusinesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter.
Experiences that Matter
Avaya is defined by the experiences we create.
We connect people, and things, in ways that offer more immersive, more productive and more memorable experiences.…and by memorable, we mean feel-good experiences.
That’s the key. By offering technology that enables discretional effort and better outcomes we ensure we can provide experiences that really matter to people.
And we deliver these experiences on a significant scale. Avaya helps millions of contact center staff help solve customer problems and address customer ambitions, every single day. We also ensure that millions of staff can connect and be productive wherever they are in the world.
The impact of COVID-19, enabled Avaya to help hospitals, educational facilities, non-profit organizations and so many more to continue to function – by providing the technology, experience and resources we helped over 2.5m people to be work from home, or anywhere, staff. It was astonishing.
The number of companies Avaya helps, continues to grow at a phenomenal rate. Cloud-powered solutions has accelerated the pace of change in the world and in the race to be relevant most solution providers have gotten lost in what they’re doing, over why they’re doing it. The Cloud consumption style, for example, over the value that can be created by a Cloud application ecosystem is a great example.
Customers in 190 countries
Avaya holds more than 4,300 patents and applications
A market share leader in UC and CC
6M Contact Center seats
100M UC lines
More than 8,200 employees worldwide
Avaya has more than 4,400 Channel partners globally
130,000 developer ecosystem
Serving Governments in 40 countries rely on Avaya
Meet Avaya Through Our People
Get to know Avaya, where we encourage everyone to “Be Unique. Be You.” See how our individual ideas and actions come together to support not just our company, but the larger society we all live in.
At Avaya, we champion an open, fair, and supportive environment where our employees can thrive both professionally and personally. We work hard, give back, take care of our customers, and promote high levels of employee engagement and well-being. Whether you're starting your career or making a bold next move, Avaya may be your perfect match.
Our Cultural Principles Drive the Way We Work
Teamwork
We recognize one another for our achievements and strengths.
Empowerment
We encourage people to branch out, speak up, be responsible, and embrace ownership.
Simplicity
We believe in creating a safe environment where innovative solutions are encouraged and rewarded.
Accountability
We empower teams to make better decisions with a customer-focus vision.
Trust
We lead by example. We believe in each other.
UniversityGet to know Avaya, where we encourage everyone to “Be Unique. Be You.” See how our individual ideas and actions come together to support not just our company, but the larger society we all live in.
At Avaya, we champion an open, fair, and supportive environment where our employees can thrive both professionally and personally. We work hard, give back, take care of our customers, and promote high levels of employee engagement and well-being. Whether you're starting your career or making a bold next move, Avaya may be your perfect match.
Our Cultural Principles Drive the Way We Work
Teamwork
We recognize one another for our achievements and strengths.
Empowerment
We encourage people to branch out, speak up, be responsible, and embrace ownership.
Simplicity
We believe in creating a safe environment where innovative solutions are encouraged and rewarded.
Accountability
We empower teams to make better decisions with a customer-focus vision.
Trust
We lead by example. We believe in each other.
Does a career in engineering innovation or selling the latest technology ignite your passion? The Avaya Academy is an elite starter program focused on building your Sales and Engineering skills. The Academy includes an immersive training experience accompanied by collaborative learning, leadership exposure, and hands-on training to strengthen your skill set.
The Avaya Academy provides concentrated learning and in-the-field training for an elite group of associates chosen from across the world. Find your path, hone your capabilities, add new skills, and learn to master challenging projects.
Who Are We Looking For?
Technology Enthusiast
We crave the next technological advancement. How do you want to influence the digital world?
Champion
We take on every project with a can-do attitude. Tell us a creative way you get around obstacles.
Always Curious
We believe great things can be accomplished when people ask, “what if.” Are you a hands-on explorer?
Adaptable
It’s a global enterprise, but we run like a startup. Show us you thrive in a fast-paced, energy-fueled environment.
ResponsibilityThe Avaya Academy provides concentrated learning and in-the-field training for an elite group of associates chosen from across the world. Find your path, hone your capabilities, add new skills, and learn to master challenging projects.
Who Are We Looking For?
Technology Enthusiast
We crave the next technological advancement. How do you want to influence the digital world?
Champion
We take on every project with a can-do attitude. Tell us a creative way you get around obstacles.
Always Curious
We believe great things can be accomplished when people ask, “what if.” Are you a hands-on explorer?
Adaptable
It’s a global enterprise, but we run like a startup. Show us you thrive in a fast-paced, energy-fueled environment.
The Avaya Vision
We believe it is our responsibility to make the world a better place and we align with our employees, communities, customers, partners, and suppliers to make that a reality. Our product technology is focused on creating a modern workspace that is engaging, efficient, and environmentally friendly.
Corporate Responsibility Policy
Our Corporate Responsibility targets and results are reviewed, updated, and communicated every year.
Maintaining Ethical Business Practices
At Avaya, we hold ourselves to a high standard of business and professional conduct. Our Worldwide Code of Conduct defines our standards for operating and conducting business ethically, responsibly, and with integrity. We provide training and information to employees to ensure they understand and comply with the Code.
Reducing Corporate Environmental Impacts
Avaya is committed to continually reducing the environmental impacts of our products. We hold ISO 14001 certification for its Design for Environment program. Energy efficiency is one of the core focuses of the DfE program and our J129, J139, and J179 VoIP phones are ENERGY STAR® certified products. Additionally, Avaya is exploring ways to reduce single-use plastic packaging within our operations and supply chain.
Doing Business with Integrity
As a member of the Responsible Business Alliance, Avaya ensures safe and humane labor standards, environmentally responsible business practices, and high ethical standards in our supply chain. Additionally, we seek to eliminate the social and environmental harm brought from sourcing specific minerals from the Democratic Republic of Congo.
Tracking Carbon Emissions and Water
Since 2010, Avaya has tracked and reported its carbon emissions annually to CDP. We’ve exceeded our 2015 goal to reduce Scope 1 and Scope 2 emissions by 15% cumulatively by 2020—actually achieving a total reduction of 65% from 2014 to 2019. Avaya has also reduced its Scope 3 emissions by nearly 23,000 mtCO2e since 2014. From 2018-2019, Avaya reduced our water consumption by 6% and responded to the CDP Water Questionnaire. We will continue to monitor, report, and explore ways to reduce our water consumption across our global facilities.
Protecting the Dignity to Work Freely
Avaya believes in the dignity of freely chosen work as expressed in the United Nations Declaration of Human Rights. We are committed to identifying risks and preventing the use of child labor, slavery, and human trafficking in our business operations and supply chain.
Giving Locally, Giving Globally
Year round, Avaya organizes and participates in charitable activities that give back to the communities where we live and work. Each October, Avaya hosts its annual Month of Giving—a spirited campaign that brings together Avaya employees, suppliers, and partners to support nonprofit organizations around the globe. Avaya strives to make a positive social impact through our products, which can be used to improve safety, education, and healthcare.
RecognitionWe believe it is our responsibility to make the world a better place and we align with our employees, communities, customers, partners, and suppliers to make that a reality. Our product technology is focused on creating a modern workspace that is engaging, efficient, and environmentally friendly.
Corporate Responsibility Policy
Our Corporate Responsibility targets and results are reviewed, updated, and communicated every year.
Maintaining Ethical Business Practices
At Avaya, we hold ourselves to a high standard of business and professional conduct. Our Worldwide Code of Conduct defines our standards for operating and conducting business ethically, responsibly, and with integrity. We provide training and information to employees to ensure they understand and comply with the Code.
Reducing Corporate Environmental Impacts
Avaya is committed to continually reducing the environmental impacts of our products. We hold ISO 14001 certification for its Design for Environment program. Energy efficiency is one of the core focuses of the DfE program and our J129, J139, and J179 VoIP phones are ENERGY STAR® certified products. Additionally, Avaya is exploring ways to reduce single-use plastic packaging within our operations and supply chain.
Doing Business with Integrity
As a member of the Responsible Business Alliance, Avaya ensures safe and humane labor standards, environmentally responsible business practices, and high ethical standards in our supply chain. Additionally, we seek to eliminate the social and environmental harm brought from sourcing specific minerals from the Democratic Republic of Congo.
Tracking Carbon Emissions and Water
Since 2010, Avaya has tracked and reported its carbon emissions annually to CDP. We’ve exceeded our 2015 goal to reduce Scope 1 and Scope 2 emissions by 15% cumulatively by 2020—actually achieving a total reduction of 65% from 2014 to 2019. Avaya has also reduced its Scope 3 emissions by nearly 23,000 mtCO2e since 2014. From 2018-2019, Avaya reduced our water consumption by 6% and responded to the CDP Water Questionnaire. We will continue to monitor, report, and explore ways to reduce our water consumption across our global facilities.
Protecting the Dignity to Work Freely
Avaya believes in the dignity of freely chosen work as expressed in the United Nations Declaration of Human Rights. We are committed to identifying risks and preventing the use of child labor, slavery, and human trafficking in our business operations and supply chain.
Giving Locally, Giving Globally
Year round, Avaya organizes and participates in charitable activities that give back to the communities where we live and work. Each October, Avaya hosts its annual Month of Giving—a spirited campaign that brings together Avaya employees, suppliers, and partners to support nonprofit organizations around the globe. Avaya strives to make a positive social impact through our products, which can be used to improve safety, education, and healthcare.
World's Best Employer Award 2020
Avaya was Avaya was named to the Forbes 2020 list of "World's Best Employers." Companies included on this list are recognized by their employees based on how the company handles important quality of work and life issues, including gender equality, social responsibility, image, economic footprint, talent development and COVID-19 response
One of America’s Most Responsible Companies 2021
Avaya makes Newsweek’s annual list. Companies are selected based on publicly available key performance indicators derived from CSR Reports, Sustainability Reports, and Corporate Citizenship
Other Recent Awards:
Avaya was named a 2020 Edison Patent Award Winner for technology improving speech recognition. Nominations are reviewed by a team of R&D Council researchers based on a patent’s significance of the problem, utility/socioeconomic value, novelty and commercial impact.
Avaya’s OneCloud CCaaS solution was named a 2020 Contact Center Technology Award winner by CUSTOMER magazine. The award honors a product or service’s ability to help enterprises and outsourced contact centers deliver world class customer experiences.
2020 Avaya was named Contact Center Applications Vendor of the Year by Frost & Sullivan in APAC, highlighting the evolution of the Avaya OneCloud CCaaS platform.
Aragon recognized Avaya in the UCC market for Avaya OneCloud UCaaS including Avaya Cloud Office and Avaya Spaces. Stating OneCloud UCaaS makes it easy for people to work together, collaborate, and message each other, Aragon also cited as strengths, Avaya’s highly reliable UCC platform, cloud and on- premise capabilities, overall user experience, team collaboration, chatbot support and Partner network and ecosystem.
The Technology & Services Industry Association recognized Avaya as a 2020 STAR Award winner for Innovation in Migrating to Selling Subscription Offer
Avaya is a nominated winner, chosen as one of the B2B tech providers who has risen to the occasion during the COVID-19 pandemic and provided ways to assist and support employees, clients, and communities above the call of duty.
Avaya was Avaya was named to the Forbes 2020 list of "World's Best Employers." Companies included on this list are recognized by their employees based on how the company handles important quality of work and life issues, including gender equality, social responsibility, image, economic footprint, talent development and COVID-19 response
One of America’s Most Responsible Companies 2021
Avaya makes Newsweek’s annual list. Companies are selected based on publicly available key performance indicators derived from CSR Reports, Sustainability Reports, and Corporate Citizenship
Other Recent Awards:
Avaya was named a 2020 Edison Patent Award Winner for technology improving speech recognition. Nominations are reviewed by a team of R&D Council researchers based on a patent’s significance of the problem, utility/socioeconomic value, novelty and commercial impact.
Avaya’s OneCloud CCaaS solution was named a 2020 Contact Center Technology Award winner by CUSTOMER magazine. The award honors a product or service’s ability to help enterprises and outsourced contact centers deliver world class customer experiences.
2020 Avaya was named Contact Center Applications Vendor of the Year by Frost & Sullivan in APAC, highlighting the evolution of the Avaya OneCloud CCaaS platform.
Aragon recognized Avaya in the UCC market for Avaya OneCloud UCaaS including Avaya Cloud Office and Avaya Spaces. Stating OneCloud UCaaS makes it easy for people to work together, collaborate, and message each other, Aragon also cited as strengths, Avaya’s highly reliable UCC platform, cloud and on- premise capabilities, overall user experience, team collaboration, chatbot support and Partner network and ecosystem.
The Technology & Services Industry Association recognized Avaya as a 2020 STAR Award winner for Innovation in Migrating to Selling Subscription Offer
Avaya is a nominated winner, chosen as one of the B2B tech providers who has risen to the occasion during the COVID-19 pandemic and provided ways to assist and support employees, clients, and communities above the call of duty.
Number of Employees in Avaya
5,001 to 10,000
Avaya Revenue
$1B to $5B (USD)
Industry