Automated Health Systems

The State of Rhode Island has expanded its partnership with AHS! As an addendum of the HealthSource RI contract, AHS is assisting Rhode Islanders that were receiving Medicare Medicaid coverage and long term services and support through the Neighborhood UNITY program and transitioned to Medicaid Fee for Service. This is an important initiative as part of the Governor’s FY19 budget. The Rhody Health Options (RHO) Transitional Call Center provides customer service, information, assistance, education, and support to customers seeking to access care management, pharmacy, and authorizations. AHS understands the importance of this transition and providing as much information as possible to maintain access to care. We are grateful for the opportunity to grow our partnership and expand our capabilities to service Rhode Islanders.

AHS is pleased to announced that our Tennessee Health Connection Project has been awarded full URAC certification pursuant to their Health Call Center Accreditation, Version 5.0 program. This certification demonstrates that we have successfully completed the intensive review and accreditation process, and our processes and performance align with URAC’s rigorous, evidence-based standards for quality, accountability and service. Our pursuit of URAC Health Call Center Accreditation is a testament to our dedication to quality management principles and our commitment to establishing an infrastructure that meets defined standards for staff training, call center performance, monitoring and much more. We are proud of our efforts to provide outstanding service to our clients and the callers we serve.