John Lewis & Partners
John Lewis & Partners Headquarters Location
London, UK
John Lewis & Partners Photos
About John Lewis & Partners
John Lewis & Partners operates 50 John Lewis shops across the UK (36 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. The retailer stocks around 350,000 separate lines in its department stores and on johnlewis.com across fashion, home and technology. This year John Lewis & Partners won, 'Best Multichannel Retailer 2018', 'Best Clothing Retailer 2018', and 'Best Furniture Retailer 2018' at the GlobalData Customer Satisfaction Awards 2018. John Lewis Insurance offers a range of comprehensive insurance products - home, car, wedding and event, travel and pet insurance and life cover - delivering the values of expertise, trust and customer service expected from the John Lewis & Partners brand.
'Never Knowingly Undersold' has been our unique promise to our customers for over 75 years, on quality, service and value. You can trust that we will always stock the best quality products, responsibly sourced. We work hard with all our suppliers to ensure they pay full attention to the well-being of their employees, their communities and the environment in which they're based. This includes using sustainable materials and methods wherever possible, and trading ethically at all times. Our staff (Partners) are highly trained to offer helpful, impartial advice on all products and we provide an excellent after-sales and a great choice of expert services from delivery to installation. We set highly competitive prices for all our products; If we find a national high street competitor offering a better nationwide price for the same individual product, sold with the same service conditions, we'll lower our price to match in all our shops and on our website, including when a competitor is having a sale.
Our John Lewis full-line department stores each typically stock more than 350,000 lines. At JL Oxford Street and Bluewater there’s also a John Lewis & Partners Foodhall from Waitrose & Partners while Southampton and Watford offer a Little Waitrose & Partners under one roof. An at home branch is approximately a third of the size of a typical full-line department store and sells home and electrical and home technology assortments.
*GlobalData Retail Customer Satisfaction Awards 2018
A Better Way Of Doing Business'Never Knowingly Undersold' has been our unique promise to our customers for over 75 years, on quality, service and value. You can trust that we will always stock the best quality products, responsibly sourced. We work hard with all our suppliers to ensure they pay full attention to the well-being of their employees, their communities and the environment in which they're based. This includes using sustainable materials and methods wherever possible, and trading ethically at all times. Our staff (Partners) are highly trained to offer helpful, impartial advice on all products and we provide an excellent after-sales and a great choice of expert services from delivery to installation. We set highly competitive prices for all our products; If we find a national high street competitor offering a better nationwide price for the same individual product, sold with the same service conditions, we'll lower our price to match in all our shops and on our website, including when a competitor is having a sale.
Our John Lewis full-line department stores each typically stock more than 350,000 lines. At JL Oxford Street and Bluewater there’s also a John Lewis & Partners Foodhall from Waitrose & Partners while Southampton and Watford offer a Little Waitrose & Partners under one roof. An at home branch is approximately a third of the size of a typical full-line department store and sells home and electrical and home technology assortments.
*GlobalData Retail Customer Satisfaction Awards 2018
PRINCIPLE ONE - “The Partnership’s ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in Trust for its members, they share the responsibilities of ownership as well as its rewards - profit, knowledge and power.”
Creating a culture of diversity & inclusionWe positively celebrate diversity & inclusion in the John Lewis Partnership. Truly embracing individuals’ contributions, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. Having a diverse and inclusive culture throughout the business is vital for our future success and that’s why it is at the heart of our ultimate purpose; the happiness of all our Partners.
A more sustainable futureOur current Ethics and Sustainability strategy focuses on areas that matter most to Partners and customers; namely to promote the health of our planet and contribute positively to the communities in which we operate. Our three overarching commitments are:
ALWAYS FAIR
We source and sell our products with integrity.
TRANSFORMING LIVES
We help our Partners and communities thrive.
NEVER WASTEFUL
We innovate to reduce our environmental impact.
Our ValuesALWAYS FAIR
We source and sell our products with integrity.
TRANSFORMING LIVES
We help our Partners and communities thrive.
NEVER WASTEFUL
We innovate to reduce our environmental impact.
As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers.
We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in, and drive our ‘For us, it’s personal’ promise to our customers.
DO RIGHT: We act with integrity and use our judgement to do the right thing.
ALL OR NOTHING: We put everything we have into everything we do.
GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.
BE YOURSELF. ALWAYS: We’re quirky, proud and at our best when we are free to be ourselves.
WE NOT ME: When we work together anything is possible.
Our FutureWe have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in, and drive our ‘For us, it’s personal’ promise to our customers.
DO RIGHT: We act with integrity and use our judgement to do the right thing.
ALL OR NOTHING: We put everything we have into everything we do.
GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.
BE YOURSELF. ALWAYS: We’re quirky, proud and at our best when we are free to be ourselves.
WE NOT ME: When we work together anything is possible.
In October 2020 we unveiled our five-year, self-funding, Partnership Plan. It positions Waitrose and John Lewis as the go-to brands for customers who want quality, value and sustainability and was the result of seven months' work, where we listened to feedback from more than 10,000 customers, over 100 suppliers and local community groups and 12,000 Partners, who submitted more than 650 ideas.
And who is at the heart of this plan... our Partners of course.
Be part of itAnd who is at the heart of this plan... our Partners of course.
When it comes to working for John Lewis & Partners there is a whole host of incredible job opportunities available. From working in our shops as a Retail Assistant, delivering goods to our customers' homes as Delivery Driver or working in our head office as a Finance Manager. The opportunities are endless...
To find out more, visit www.JLPjobs.com
To find out more, visit www.JLPjobs.com
Number of Employees in John Lewis & Partners
10,000+
John Lewis & Partners Revenue
$5B to $10B (USD)
Industry