Castle & Cooke Mortgage

Change is exciting, but transitioning to a new company can cause a little anxiety. Here at Castle & Cooke Mortgage, we take such an organized and hand-held approach to onboarding that it’s a borderline joyful experience. In addition to one streamlined process, our secret weapon is our Onboarding Concierge: your personal point of contact from the day you’re hired, all the way through day 90. They are there to ensure you have everything you need to be successful from day one, from scheduling trainings to coordinating with other departments on your behalf.

It’s never easy moving to a new company, but making sure Loan Officers have the knowledge and training they need from day one helps a ton. At Castle & Cooke Mortgage, we have an incredible training team and an efficient, well-structured program designed to help our newest team members get up to speed on our company, systems, and operations in record time. It’s digital and flexible, ensuring you still have plenty of time to keep the wheels turning.

Employees who enjoy their jobs can do amazing things, and we know how to make our employees happy. So happy that they stay with us longer. For the last four years, we‘ve been recognized as a Great Place to Work. Employees told Glassdoor the same thing, giving us a rating of 4.3 stars out of 5, and 86% of our employees would recommend us to a friend.

Our customers love us too, giving us a whopping 4.92 of 5 stars on post-close surveys—plus an outstanding 97% net promoter score!

Our people love what they do, and it shows in their hard work. We appreciate that kind of outstanding performance and think it deserves to be celebrated and rewarded. The Summit Club recognizes our highest achieving Originators, branches, and support staff and rewards them with an unforgettable trip to a fabulous destination. The Summit Club is more than just a vacation, though. It’s an important part of our company culture—bringing a sense of fun, adventure, and competition while inspiring us all to reach our highest potential.

Our Underwriters love working at Castle & Cooke Mortgage because they’ve got it easy. Okay, not that easy. They work super hard and are the very best at what they do. From turning out files in under 24 hours (nearly half of which are clear-to-close the first time) to always being available to talk directly to Loan Officers, they’re crushing it every day! But they couldn’t do that without our incredible Processors.

Castle & Cooke Mortgage Processors are trained to some seriously tough standards—you can basically think of them as junior Underwriters. Plus, we have a tried-and-true system that sets loan files up for approval in record time. We think that practically perfect processing is so important, we incentivize our Processors in a big way. First, on a per file basis, plus, we invite the top three Processors with the year’s highest overall One-Touch percentage to attend the annual Summit Club award trip.

Castle & Cooke Mortgage rocks a mean toolbox: a custom web page, a mobile app, a powerhouse CRM, and a next-gen automated home equity digest. It’s a trove of savvy smart-tools that can be tailored and tweaked to meet your messaging needs, develop and support referral partners, and help retain your past clientele.

We have a library of marketing material to engage, educate, and persuade your clients—all available at your fingertips. If you need custom content, our talented creative team is eager to provide made-to-order solutions that are creative, compliant, and tailored to your specific needs.

Tuition Assistance

Dr. Seuss said, “The more that you read, the more things you will know. The more that you learn, the more places you'll go.” We think so too which is why we have a pretty impressive tuition assistance program for eligible employees who are looking to pursue higher education. Because knowledge is a gift that keeps on giving and a treasure that will follow its owner everywhere.

Gym Reimbursement

An apple a day may keep the doctor away but not all on its own. At this point, it’s pretty common knowledge that maintaining an active lifestyle and exercising regularly gives you more energy, relieves stress, and sharpens the mind. You have a life and a family outside of work and you deserve every opportunity to enjoy them both.

HSA & Company Contribution

A Health Savings Account is a versatile option for families. Unlike cafeteria plans, the money is yours forever, rolls over annually, and can be taken out anytime for eligible expenses. But best of all, Castle & Cooke Mortgage will add a nice lump sum a couple of times a year to help out.

401K Matching

Give a little get a little. At Castle & Cooke Mortgage we want to set you up for a lifetime of success and one way we do that is by matching a portion of your regular 401k contributions. 

Medical, Dental, Vision

It's pretty standard for companies to offer medical, dental, and vision benefits these days but we like to think that ours are pretty impressive with premiums and deductibles that would make your doctor blush.