Dun & Bradstreet

Life at D&B has never been better. We are at a transformational moment in our company journey, and we are so excited about it. Each day, we are taking steps to transform our culture into one that activates our people's very best work. We are exploring what needs to change to accelerate creativity and innovation. We are challenging ourselves to think differently about how we interact. Basically, we are re-writing the rules of our own engagement.

Our goal is to make Dun & Bradstreet an amazing place to work.

That's why, in addition to the advantages that come with our unique culture of generosity and curiosity, we offer an extensive portfolio of benefits to help our employees manage their health, save for the future, and promote a positive work-life balance. Below is a general overview of what we offer in the United States. (Specifics may vary based on other non-U.S. locations.)

Health and Well-being:

- Medical and Prescription Drug Coverage
- Critical Illness Insurance
- Dental
- Vision
- Health Care Accounts
- Protection Insurance:

- Life Insurance
- Business Travel Accident Insurance
- Short-Term Disability
- Long-Term Disability
- Financial Well-being:

- 401(k) Plan
- Financial Planning
- Paid Time Off:

Vacation days: 20 days. You are eligible to earn more based on your years of service.

Holidays: 9 paid days that coincide with national holidays when our US offices are closed, plus one floating holiday of your choice

Volunteer Days: Two days per year to volunteer

Unsick Day: One paid day off to visit the doctor when you are not sick

Paid Maternity & Paternity Leave: Up to 16 weeks of paid leave for the primary caregiver, and up to 2 weeks of paid leave for the secondary caregiver.

Additional Benefits:

- Dependent Care Flexible Spending Account (FSA)
- Legal Insurance Plan
- Home and Auto Insurance
- Aetna Resources for Living
- Commuter Benefit
- Adoption Assistance
- Education Assistance

It's a very exciting time to be in Sales and Customer Support at Dun & Bradstreet because there are so many new and innovative products that we offer, that many people are not aware of such as our Sales & Marketing, Supply Chain and Compliance products and solutions. Our go-to-market approach is based on the principles of speed and simplicity. See below for more about the various different Sales and Customer Support teams and how they are structured, and meet some of our Sales Leaders here.

Field Sales:

Our team helps deliver D&B's growth strategy by putting the customer at the center of what we do to drive sales. Exceptional relationship builders, members of our team are responsible for the acquisition of new customers and the retention and growth of existing customers. Typical roles include Sales Executives (our QBs), Account Managers, Solutions Advisors and Subject Matter Experts who have deep knowledge within a particular vertical. Our Sales Teams are primarily focused on the following business categories: Credit Risk Management, Sales & Marketing, Supply Chain Management and Compliance.

Inside Sales:

Inside Sales opportunities exist at Dun & Bradstreet all over the globe. Our sales account executives and product specialists are high-energy and goal-oriented. They spend time proactively calling customers to cross-sell, up-sell and retain D&B Service offerings to achieve monthly, quarterly and annual sales targets.

Customer Experience:

Our team is responsible for reimaging our customer experience in ways that differentiate our company from our competitors and transforms how our customers engage with us. We do this in many ways, including listening carefully to our customers' feedback, monitoring 'voice of customer' market trends, engaging in industry events that promote customer experience best practices and building a customer-centric culture within our team. Our end goal is to drive growth and revenue through world-class customer relationship management. Key functions within our team include: Delivery & Technology, Customer Service & Education, Customer Service & Support and Customer Strategy.

Customer Service & Support:

Our Service & Support team provides world-class, value-added service and support to our customers by focusing on post-sales customer satisfaction. We do this by taking ownership of key areas that impact our customers' experience, including global customer service, customer management, support and training. We also provide subject-matter expertise to implement and integrate our value-added products and solution where needed to optimize our efficiency and effectiveness. We know our customer's success is our success, and integrate that into everything that we do. Key areas of focus include: Post Sales & Front Door Help Desk, Inbound Customer Operations, Outbound Customer Operations and Customer Management & Training.

Powerful technology, digitization, and ever-increasing global connectedness have dramatically changed our Information Services industry and how customers use and benefit from our data and analytics. The opportunity for our Digital & Analytics Team is to innovate and stay ahead of this reality for our current customers and those new customers we want to attract.

The team is broken down into the following key functions:

- Data Automation
- Global Analytics Implementation
- Global Data Discovery & Relationships
- Global People Data Engineering
- Analytics, Innovation & Macro-econometrics
- Business Data Research
- Risk Analytics, Global Data Science, & Professional Services
- Global Identify Data Engineering
- Sales and Marketing Analytic Solutions
- Global Data Innovation
- International Analytics
- Enterprise Data and Analytics Governance
- Meet some members of the team here!