Alorica

Are you ready to obliterate the status quo?
Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.

A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back, empowering veterans through the AloriCares initiative and developing awesome people make all the difference.

WE ONLY DO ONE THING.

We create insanely great customer experiences.

We’re Alorica—100,000 strong and dedicated to making lives better…one interaction at a time. It’s our privilege to partner with the world’s largest and most respected brands—helping them to better serve their customers, and embracing every day and every challenge with passion, performance and possibilities.

PASSION

Our eagerness to help others and solve problems.

From helping a customer reset a password, to ramping support at a moment’s notice, the size of the problem is never a problem.

PERFORMANCE

Our commitment to deliver results.

Quality. Consistency. Agility. What matters most to you is what matters most to us—and we’re not satisfied if you’re merely satisfied.

POSSIBILITIES

Our desire to always challenge the status quo.

From assimilating your culture to deploying tailor-made solutions, we start with how it is—and we work towards how it should be.

Find out more at www.alorica.com.

Alorica is a people-first company powered by personality. Where individuality is embraced and leveraged to create meaningful connections with people all around the world. Where no two days, no two interactions and no two challenges are ever the same. During our rapid growth over the last few years, we’ve made it a priority to have a culture rooted in the same way we create those meaningful connections, by keeping things engaging, fun, family-friendly and collaborative. Here are some examples of how we do it:

A Special Kind of Leadership – We are always striving to do more and better for our employees. Starting from the top, Alorica has two executive roles focused on the employee experience and culture. Susan Dumond, Ph.D, Alorica’s Chief Employee Experience Officer and her team are focused on putting Alorica’s team members at the center of the workplace, providing employees with the right environment and tools to improve their engagement and productivity at work. Also leading the way is Joyce Lee, Alorica’s Chief Culture Officer and President of nonprofit Making Lives Better with Alorica (MLBA). Joyce is all about creating a culture of connection, creativity, commitment, giving and fun – all of which can be seen at every site around the world, from dress-up days and cookouts to fundraisers through MLBA to support local communities.

Culture Champion/Culture Committee – To ensure employee engagement activities are launched and executed company-wide, each of our sites has its own Culture Champion and Culture Committee. The Culture Committee is comprised of handful of employees at all levels, where they plan on-site events, help oversee celebrations and contests, and gain VIP access to company news to then spread to the local Alorica population. Led by a Culture Champion, these insanely great individuals act as a local brand ambassador with the goal to connect with and engage employees to help maintain a positive and thriving work environment for the entire team

Game Changer – Twice a year, we celebrate those individuals who are demonstrating curiosity, transparency and accountability, in the pursuit of helping Alorica become the world’s leading platform for all customer interactions. We do this through a company-wide program – Game Changer – that recognizes those employees who continually deliver insanely great customer experience while bringing Alorica’s vision, mission and promise to life. The awards are given out at three levels—site, regional and organizational.

Women’s Initiative – Our Women’s Initiative was developed as a forum to bring together the entire Alorica community – both women and men – to enhance the company’s culture of possibilities for its current and future leaders. Taking shape in a variety of ways, the Women’s Initiative will include a speaker series and networking events. The objective of the program is to offer a unique opportunity for participants to develop leadership skills, share experiences and connect with one another.

Our approach to corporate philanthropy is like none other. Through Making Lives Better with Alorica (MLBA), Alorica empowers its employees to give to those in need within their own communities. MLBA Chapters around the world give Alorica employees the decision-making power to choose how to make lives better through grants, fundraisers and volunteering. When local areas are hit hard by natural disasters or other crises, MLBA Chapters have the ability to respond immediately and directly to those affected, often becoming first responders. Alorica provides the administrative resources required to fuel non-profit as part of its corporate social responsibility initiative, allowing its employees to share the love with the people—and in the places—that matter most to them.

To learn more about Making Lives Better with Alorica, visit livesbetter.org.

Alorica offers employees a challenging and exciting work environment and an excellent place to build a meaningful career.

We love to see careers advance here at Alorica. And there’s no one path to the top. It always starts with a curious mind, a strong work ethic and a need to challenge the status quo. Check out our video that highlights how Alorica’s Rockstars are Moving Up.

Now, we’d like to introduce you to some of Alorica’s insanely great leaders. They’re Managers, Directors and Vice Presidents … from around the globe. And you know what they all have in common? They joined the industry as Call Center Agents and decided to turn their jobs into careers. Check out their video to hear how they moved up through the company and how, at Alorica, the sky’s the limit.

Being insanely great starts with being exceptionally responsible. Doing the right thing and taking care of one another is an integral part of who we are—and we live up to these mandates through charitable giving, engaging social impact and environmental sustainability.

Alorica was built on three P’s—Passion, Performance and Possibilities. But when it comes to CSR, we focus on another three: Philanthropy, People and Planet.

Discover the giving side of Alorica here: https://www.alorica.com/corporate-social-responsibility/

Alorica has received several DEI-focused accolades, including Comparably’s Best Companies for Women and Best Companies for Diversity, 2021 Silver for the Best in Biz Awards, 2021 Gold Stevie® for Employer of the Year, 2021 Silver Stevie® Award for Minority-owned Business of the Year and leader on Comparably’s Best CEOs for Diversity list.