Glass Doctor

At Glass Doctor®, we don’t just care about professional glass repair and installation.
We care about people.

Not just the people we help by providing expert installation and repair, but the professionals doing those services themselves.

Glass Doctor® will treat you with the same respect and integrity that we treat our customers, because creating a culture of courtesy and professionalism is just as important to us as anything else—it’s part of everything we do.

Glass Doctor is now one of twenty-four service brands owned by Neighborly. Each brand shares a Code of Values to do business by, which not only outlines how we work in a professional environment, but also how we live our daily lives.

We live our Code of Values by...

Respect

Treating others as we would like to be treated.
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
Responding in a timely fashion.
Speaking calmly, and respectfully, without profanity or sarcasm.
Acknowledging everyone as right from their own perspective.

Integrity

Making only agreements we are willing, able and intend to keep.
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
Looking to the system for correction and proposing all possible solutions if something is not working.
Operating in a responsible manner: "above the line."
Communicating honestly and with purpose.
Asking clarifying questions if we disagree or do not understand.
Never saying anything about anyone that we would not say to him or her.

Customer Focus

Continuously striving to maximize internal and external customer loyalty.
Making our best effort to understand and appreciate the customer’s needs in every situation.
...and Having fun in the process!