Biltmore Estate

A Word from Bill Cecil 

Welcome and thank you for your interest in Biltmore.

What began as my great-grandfather’s estate continues to thrive as a timeless experience for today’s guests. Since 1895, Biltmore has had the natural beauty of the mountains and the majestic house and gardens to beguile us, inspire us, and allow us to escape from the everyday.

Biltmore is still family owned, and we are still passionate about our mission of preservation through self-sufficiency – a philosophy embraced before the first stone was ever placed.

We remain self-sustaining through innovation, creative thinking, and listening to guests who continue to tell us they want more ways to connect with Biltmore. Wine was our first foray into offering a taste of Biltmore; now, you can experience life as a guest of the Vanderbilts at our Inn on Biltmore Estate or Village Hotel. You can also reimagine your own surroundings with a line of home furnishings, bedding and bath items, and gourmet foods.

Just as first envisioned, Biltmore is all about home – welcoming and celebrating family and friends, and extending the spirit of Biltmore beyond our 8,000 acres. It was true in 1895, and it remains true today.

Sincerely,

Bill Cecil
President & CEO – The Biltmore Company

Reserve Employees

Reserve employees generally work anywhere between 40 and 999 hours (approximately up to 20 hours a week) throughout the year, usually during peak visitation times on the estate (e.g., spring, fall, Christmas, holiday weekends). Hours and schedules may vary based on the season, department, and business needs.

Reserve employees typically experience a reduction in hours during the winter months and/or other times when estate visitation is traditionally slower. Benefits include:

- Access to the Clinic on Biltmore Estate at no cost
- Year-round access to the estate gardens and grounds
- Checking and savings incentives with partner banking institutions
- 40% discounts at estate food and beverage and retail locations
- Access to Employee Assistance Network, Biltmore Cares Chaplains program, and Eblen Charities
- Participation in the Southern Highlands Attractions Card & Ticket Exchange program
- Company training and development programs
- Transportation assistance to and from work
- Service recognition
- Eligibility to contribute to 401(k) retirement savings plan (dependent upon eligibility)
- Complimentary tickets based on the number of hours worked

Flexible Employees

Flexible employees work a more seasonal schedule, usually from February or March through December, with hours varying between 1,000 and 1,559 per year (approximately 20-30 hours per week on average). Hours and schedules may change based on the season and business needs. Many flex employees typically experience a reduction in hours during the winter and other times when visitation is generally slower. Benefits include all Reserve benefits plus:

- Paid sick/emergency leave (up to 28 hours annually)
- Paid holidays (up to 64 hours annually)
- Paid jury duty and funeral leave
- Eligibility to participate in company profit-sharing program (based on seniority; between 1-4% of annual
salary)
- Eligibility to contribute to 401(k) retirement savings plan (dependent upon eligibility)
- Access to company-sponsored services and resources during off season

Year-Round/Full-Time Employees

Year-round/full-time employees are expected to work a minimum of 1,560 hours (approximately 35 hours per week) throughout the year.

Benefits include:

- Employer-subsidized comprehensive medical plan
- Life, dental, disability, and supplemental insurance programs
- Paid sick/emergency leave (up to 56 hours annually)
- Paid holiday leave (up to 64 hours annually)
- Paid vacation
- Paid jury duty and funeral leave
- Eligibility to participate in the company profit-sharing plan
- Eligibility to contribute to 401(k) retirement savings plan
- Tuition reimbursement
- Checking and savings incentives with partner banking institutions
- 40% discounts at estate food and beverage and retail locations
- Access to Employee Assistance Network, Biltmore Cares Chaplains program, and Eblen Charities
- Access to the gardens and grounds of the estate
- Participation in the Southern Highlands Attractions Card & Ticket Exchange program
- Service recognition
- Access to on-site employee wellness clinic for all employees
- Complimentary tickets based on the number of hours worked

Providing the Greatest Benefit: A Healthy Work-Life Balance

We know the happiest employees are those who live a life filled with personal satisfaction and growth. We encourage employees to maintain a healthy work-life balance and to experience Asheville’s rich community life.

- Health and wellness fairs with free health screenings and information
- Access to wellness programming
- Company-sponsored sports teams
- Discounts and perks with local area businesses
- Spring “Dine Around” program that showcases free meals at estate restaurants
- College scholarship program
- Employee appreciation events and activities
- Employee holiday party at Biltmore House
- Company training and development programs
- Flexible schedules/job-sharing opportunities
- Financial health fairs
- Special perks by location

Career Development

One of the most invaluable benefits at Biltmore is our dedication to training. Our training programs create a positive, continuous learning environment that prepares you for success at Biltmore and beyond.

Biltmore is accredited by the International Association of Continuing Education & Training (IACET) and is part of an elite group that has earned this worldwide recognition. As a certified provider of training programming, all of our internal course offerings meet strict IACET standards. We award continuing education unit (CEU) credits for select classes.

Our Corporate Training & Development team offers courses in guest services, supervision and management, leadership development, hiring and selection of staff, strategic planning, management training, and much more. Career planning services and tuition reimbursement programs are also available.