NorthShore Health Centers

NorthShore Health Centers is a non-profit organization dedicated to providing quality, affordable healthcare to everyone, including the uninsured and underinsured in Porter, Lake and La Porte Counties. NorthShore currently has nine locations providing medical, dental and eye care. Patients are seen on both a scheduled and walk-in basis. After-hours services are also available through Urgent Care at three office locations, the Portage, Lake Station, and Hammond Centers. Extended hours for services are offered at our Portage, Lake Station, Hammond, and Merrillville Centers. Click on the location name for more information on services and hours for that specific location.

NorthShore has four dental offices located in Portage, Lake Station (Dr. Fernando Rivera Dental Center), Merrillville, and Hammond, which provide preventative as well as corrective dental care to the communities we serve.

NorthShore is always striving to improve our quality of care. Our facilities employ general practitioners, obstetricians, midwives, pediatricians, nurse practitioners, optometrists, dentists, dental hygenists, pharmacists, nurses, prenatal care nurses, case managers and patient navigators. Behavioral Health Consultants including Substance Abuse Counselors work with our Primary Care Providers to ensure that emotional and behavioral issues are addressed as well as physical ones. We address your entire health and well-being. Service is provided regardless of ability to pay.

Vision Statement

NorthShore Health Centers’ (NorthShore) vision is for all who seek our services, regardless of sex, age, income, social or cultural standing, or health condition, have access to quality health services in a setting that promotes continuous, comprehensive health care. First, NorthShore wants to be recognized as the best quality health care facility in the community, and secondly to be among the top-ranked community health centers in the country.

Core Values

- Provide the best and safest health care with continual focus on customer satisfaction
- Improve the quality of life for the customers we serve
- Respect, encourage and recognize employees and provide them with the tools to succeed in their jobs
- Continuously progress, grow, and improve in an ever changing environment
- Work with passion, commitment, and enthusiasm
- Enhance volume and financial viability in order to promote the mission and existence of NorthShore

NorthShore believes in improving the overall community health by:

Caring for all people, including special populations, regardless of their cultural, financial, social, or medical condition

Offering patients compassionate and enthusiastic service far exceeding their expectations
Encouraging all patients to achieve maximum self-reliance and assisting them when they can achieve no more on their own

Offering a wide variety of health care services to meet the ongoing and changing needs of individuals, families, and the community (identified through ongoing needs assessments)

Promoting health and preventing disease through individual, group, and community health promotion efforts
Managing our services efficiently and effectively in order to ensure financial stability for the long-term continuation of the mission

Using accepted performance improvement methodology and continuously improving our quality of care
Maintaining a workplace that will attract and retain highly qualified, compassionate people who share our mission and offering these employees fair and ethical treatment, enthusiastic leadership, recognition, fair compensation, competitive benefits, a safe workplace, and opportunities for employee development and advancement

Maintaining a management staff of competent leaders who communicate effectively with employees and inspire employees to participate in the actions and decisions of NorthShore

Taking a leadership role in promoting the mission of the community health center movement

Goals

NorthShore is dedicated to achieving excellence in health care for the community we serve. The entire organization from the governing board to the individual staff members participate in a systematic effort to improve the quality of health care and other services provided at NorthShore. The efforts to achieve quality are collaborative in nature and focus on assessing and improving our operating efficiency and outcomes for all departments.