Five Star Bank

With 200 years of community banking experience and a portfolio exceeding $3 billion in assets, Five Star Bank offers a wide range of consumer and commercial banking services to individuals, municipalities and businesses through a network of over 50 offices and over 60 ATMs in Western and Central New York State. 

We provide our customers a dedicated team of over 600 employees who work together in an environment of trust, integrity, and mutual respect. Our customers are at the heart of our organization, where every interaction is an opportunity for us to deliver a friendly, professional, relationship building experience. We take great pride in being a part of each and every community in which we serve.  We're committed to giving back to a variety of non-profit organizations, neighborhood charities and countless others. 

We put our customers' financial well-being at the heart of everything we do.

Living Our Promise

TEAMWORK

Partner with others across the organization to get things done

Respect and consider the opinions and ideas of others

DELIVER EXCELLENCE EVERY DAY

Support and adapt quickly to change

Take responsibility and initiative for meeting expectations and goals

DO THE RIGHT THING

Take action and do what you say you will do

Take ownership of mistakes and/or issues and see them through to resolution

CARE FOR OUR CUSTOMERS

Give customers and coworkers your full attention when interacting with them

Follow up to ensure customer needs are met

KNOW YOUR STUFF

Share your knowledge and expertise to empower others to be successful

Know our products/services and demonstrate pride in talking about them

WHAT WE OFFER

- Competitive wages and benefits
- Growth opportunity
- Tuition reimbursement
- Internal and external training opportunities
- Paid time off
- Health, dental, and life insurance
- Retirement savings
- Free premium checking
- Paid volunteer time
- Employee referral program

Today’s commitment to a stronger tomorrow.
At Five Star Bank, we have a responsibility to help support the success of communities we serve. Just like you, we’re proud to call Western New York home. And we’re committed to strengthening our communities through volunteer activities, charitable investments, and need-based product offerings.

Volunteering
Through our S.T.A.R. Volunteers Program, our employees have the option to work one day, fully-paid, volunteering in the community of their home or branch. Organizations, events, and initiatives our employees have supported include Habitat for Humanity, The Salvation Army, Toys for Tots, and the United Way Day of Caring. In addition, our employees volunteer for events at local schools, Rotary clubs, and Chambers of Commerce across our footprint. This employee-driven volunteer effort has resulted in more than 6,500 hours of volunteer support since its inception in 2007.

Our employees support more than 400 different community and professional organizations as volunteers, trustees, and directors. These employees provide hundreds of hours of volunteer service every year, above and beyond S.T.A.R. Program volunteer hours.
If your organization is in need of volunteers, email us at customerservice@five-starbank.com(Opens in a new Window).

Charitable Investments
Five Star Bank is proud to support hundreds of organizations throughout Western New York. We make significant investments through various donations and community sponsorships across our geographic footprint including:

- Donations via a community-wide United Way challenge grant
- Donations to Community Action Groups
- Contributions to agencies providing housing services
- Food bank donations
- Donations to organizations providing educational scholarships
- And many more…