Lafayette General Health
Lafayette General Health Headquarters Location
Lafayette, LA
Lafayette General Health Photos
About Lafayette General Health
Lafayette General Health is Acadiana’s largest non-profit, community-owned regional health system committed to always delivering excellence. The system has over 4,500 employees, serving the south-central region of Louisiana by aligning with facilities across Acadiana. Lafayette General Health is a founding member of the Ochsner Health Network.
With Lafayette General Medical Center as the flagship hospital, Lafayette General Health also owns or manages Lafayette General Orthopaedic Hospital, Lafayette General Surgical Hospital, St. Martin Hospital, University Hospital & Clinics, Acadia General Hospital and Abrom Kaplan Memorial Hospital.
Lafayette General Health also has clinical affiliations with several other hospitals and professional medical centers across South Louisiana. Lafayette General Medical Center and University Hospital & Clinics, Acadiana’s only two teaching hospitals, provide graduate medical education across many disciplines. Lafayette General Health also owns LGMD Physician Group, a non-profit corporation that operates and manages several physician clinics, including Family Medicine and Internal Medicine, as well as many specialists and surgeons. Lafayette General Health helps patients participate in their own health care by offering My Health the online patient portal, allowing people to view lab results and medical information for each hospital in the Lafayette General Health system.
In continuous efforts to reach more patients, Lafayette General Health helps facilitate telemedicine services to schools, businesses and government offices to make health care more accessible for people while at school or at work.
About UsWith Lafayette General Medical Center as the flagship hospital, Lafayette General Health also owns or manages Lafayette General Orthopaedic Hospital, Lafayette General Surgical Hospital, St. Martin Hospital, University Hospital & Clinics, Acadia General Hospital and Abrom Kaplan Memorial Hospital.
Lafayette General Health also has clinical affiliations with several other hospitals and professional medical centers across South Louisiana. Lafayette General Medical Center and University Hospital & Clinics, Acadiana’s only two teaching hospitals, provide graduate medical education across many disciplines. Lafayette General Health also owns LGMD Physician Group, a non-profit corporation that operates and manages several physician clinics, including Family Medicine and Internal Medicine, as well as many specialists and surgeons. Lafayette General Health helps patients participate in their own health care by offering My Health the online patient portal, allowing people to view lab results and medical information for each hospital in the Lafayette General Health system.
In continuous efforts to reach more patients, Lafayette General Health helps facilitate telemedicine services to schools, businesses and government offices to make health care more accessible for people while at school or at work.
LGH is Acadiana’s largest non-profit, community-owned regional health system committed to always delivering excellence. The system has over 4,000 employees, serving the south-central region of Louisiana by aligning with facilities across Acadiana. With Lafayette General Medical Center as the flagship hospital, LGH also owns or manages Lafayette General Surgical Hospital, St. Martin Hospital, University Hospital & Clinics, Acadia General Hospital & Abrom Kaplan Memorial Hospital.
BenefitsSome of the benefits you will experience as part of the Ochsner Lafayette General team include:
- Excellent medical, dental, vision and disability insurance
- Employee discounts
- Paid time off
- Free parking
- Nursing clinical ladder program
- Wellness benefits
Standards of Behaviour- Excellent medical, dental, vision and disability insurance
- Employee discounts
- Paid time off
- Free parking
- Nursing clinical ladder program
- Wellness benefits
-Supportiveness
- I will welcome new employees to the system and serve as a mentor when appropriate.
- I will be a team player and work collaboratively to help others, including those outside of my
department. I will avoid using the phrase, "That’s not my job/patient/department."
Etiquette
- I will use proper phone etiquette by identifying myself and the department, followed by a pleasant greeting.
- I will follow the 10/5 rule: acknowledging the person at 10 feet away with a smile, saying "hello” at 5 feet away.
- I will allow patients, customers and guests on and off elevators or through doorways first.
- I will help lost guests and new employees by escorting them to their destination instead of just pointing.
Respect
- I will dress to reflect respect and professionalism by wearing clothes that are clean, neat and in good repair. (Policy V-D4)
- I will respect dignity and diversity. I will knock before entering patient rooms and cover patients being transported.
Vibrancy
- I will make a conscious decision to have a positive, willing and flexible attitude each day.
- I will embrace change by contributing, being open to new ideas and approaches. Further, I will avoid using phrases like, "But that’s how we’ve always done it.”
- I will promote a nurturing, healing and safe physical environment by removing clutter, ensuring cleanliness and keeping equipment in working order. I will report any damaged equipment or unsafe situations immediately.
Integrity
- I will ensure the privacy and validity of all medical records, correspondence and confidential conversations.
- I will proactively seek opportunities for continued growth and development. I will accept coaching as part of a supportive culture.
- I will be fiscally responsible by not wasting hospital time, resources or equipment.
- I will A.C.T. (Acknowledge, Correct, Thank) when faced with a complaint or service recovery opportunity. (Policy II-U)
Communication
I will use AIDET always.
- (Acknowledge) I will make eye contact, smile, promptly acknowledge those that approach me and use names.
* (Introduce) I will wear my name badge on the upper, front part of my body and verbalize who I am and what I do.
- (Introduce) I will promote confidence in the health system by managing up our team and hospital.
- (Duration) I will provide time frames for follow-up/next steps in service and updates when necessary.
- (Explanation) I will actively listen and explain things in a way people can understand.
- (Thank) I will recognize, praise and thank our patients and team.
I will take the time to read hospital and system communications to stay informed of responsibilities, changes and events. I will avoid repeatedly using the phrase, "I didn’t know.”
I will avoid using communication devices for personal reasons during work time. (Policy V-D7)
Excellence (in service delivery)I will convey concern and compassion as well as a willingness to serve.
Above all, I will exceed the expectations of my customers, patients, and co-workers by consistently doing the right thing, at the right time, for the right reason. I agree to abide by the preceding standards of behavior for the duration of my career here.
Volunteer- I will welcome new employees to the system and serve as a mentor when appropriate.
- I will be a team player and work collaboratively to help others, including those outside of my
department. I will avoid using the phrase, "That’s not my job/patient/department."
Etiquette
- I will use proper phone etiquette by identifying myself and the department, followed by a pleasant greeting.
- I will follow the 10/5 rule: acknowledging the person at 10 feet away with a smile, saying "hello” at 5 feet away.
- I will allow patients, customers and guests on and off elevators or through doorways first.
- I will help lost guests and new employees by escorting them to their destination instead of just pointing.
Respect
- I will dress to reflect respect and professionalism by wearing clothes that are clean, neat and in good repair. (Policy V-D4)
- I will respect dignity and diversity. I will knock before entering patient rooms and cover patients being transported.
Vibrancy
- I will make a conscious decision to have a positive, willing and flexible attitude each day.
- I will embrace change by contributing, being open to new ideas and approaches. Further, I will avoid using phrases like, "But that’s how we’ve always done it.”
- I will promote a nurturing, healing and safe physical environment by removing clutter, ensuring cleanliness and keeping equipment in working order. I will report any damaged equipment or unsafe situations immediately.
Integrity
- I will ensure the privacy and validity of all medical records, correspondence and confidential conversations.
- I will proactively seek opportunities for continued growth and development. I will accept coaching as part of a supportive culture.
- I will be fiscally responsible by not wasting hospital time, resources or equipment.
- I will A.C.T. (Acknowledge, Correct, Thank) when faced with a complaint or service recovery opportunity. (Policy II-U)
Communication
I will use AIDET always.
- (Acknowledge) I will make eye contact, smile, promptly acknowledge those that approach me and use names.
* (Introduce) I will wear my name badge on the upper, front part of my body and verbalize who I am and what I do.
- (Introduce) I will promote confidence in the health system by managing up our team and hospital.
- (Duration) I will provide time frames for follow-up/next steps in service and updates when necessary.
- (Explanation) I will actively listen and explain things in a way people can understand.
- (Thank) I will recognize, praise and thank our patients and team.
I will take the time to read hospital and system communications to stay informed of responsibilities, changes and events. I will avoid repeatedly using the phrase, "I didn’t know.”
I will avoid using communication devices for personal reasons during work time. (Policy V-D7)
Excellence (in service delivery)I will convey concern and compassion as well as a willingness to serve.
Above all, I will exceed the expectations of my customers, patients, and co-workers by consistently doing the right thing, at the right time, for the right reason. I agree to abide by the preceding standards of behavior for the duration of my career here.
Our volunteers are dedicated members of our community who are committed to providing cheerful, helpful services to our patients, visitors and staff. They are highly regarded at Ochsner Lafayette General because they provide services that supplement the basic, essential functions of the professional staff. Whether it is greeting or assisting someone in the front lobby, performing clerical duties, providing spiritual support to our patients and their families, or being there for a patient, our volunteer program is dedicated to meeting the needs of our system.
What volunteer duties are available?
- Assist patients in various areas
- Help in a doctor’s office
- Staff information desks
- Work in the gift shop
- Pastoral Care
- Visitor transport
- Human Resources and so much more
What volunteer duties are available?
- Assist patients in various areas
- Help in a doctor’s office
- Staff information desks
- Work in the gift shop
- Pastoral Care
- Visitor transport
- Human Resources and so much more
Number of Employees in Lafayette General Health
1,001 to 5,000
Lafayette General Health Revenue
$100M to $500M (USD)
Industry