ao.com
ao.com Headquarters Location
5a The Parklands
Lostock
Bolton
BL6 4SD
ao.com Photos
About ao.com
At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks – making a difference is what keeps us driven.
It started at a pub in Bolton with a £1 bet and a belief that things could be done better!
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.
We keep things simple. We say things like "treat every customer like they’re your gran” and “make decisions your mum would be proud of" because we’re personal and act with integrity – every day in every action.
Our ValuesWhen it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks – making a difference is what keeps us driven.
It started at a pub in Bolton with a £1 bet and a belief that things could be done better!
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.
We keep things simple. We say things like "treat every customer like they’re your gran” and “make decisions your mum would be proud of" because we’re personal and act with integrity – every day in every action.
Values. They’re what make us who we are. At AO, our people share the same values and without them, we wouldn’t be us. We have an extraordinary team of more than 4,000 AOers who make great decisions and shape our culture every day – just by living them. When we say we do things ‘the AO way’, this is what we mean…
1) We treat every customer like our gran
- We focus on being brilliant for our customers and our teams care passionately about them.
- The best service is no service - it should be personal and simple.
- We make it easy for customers to buy what they need.
- We do the right thing for our customers, always with an AO smile.
2) We make decisions that make our mums proud
- We empower our people to take the right decisions not necessarily the easy ones.
- We inspire each other to be our true selves and the best that we can be.
- We genuinely care, we listen to each other and we do everything we can to make things better.
- Having a positive impact on the world in which we live is the right thing to do.
3) We have a growth mindset
- Creativity and thinking big is what we do.
- We’re a high performing team; always learning and stretching.
- We challenge ourselves to seek better ways of doing things.
- We see opportunities others don’t and thinking differently strengthens our future.
4) We operate at AO speed
- We have a bias for action and make things happen today, not tomorrow.
- We prefer to rely on data and we trust our intuition.
- We don’t think we’re always right, we’re happy to learn from our mistakes quickly and correct course.
- We commit to decisions as One AO - whether we agree or not.
Benefits1) We treat every customer like our gran
- We focus on being brilliant for our customers and our teams care passionately about them.
- The best service is no service - it should be personal and simple.
- We make it easy for customers to buy what they need.
- We do the right thing for our customers, always with an AO smile.
2) We make decisions that make our mums proud
- We empower our people to take the right decisions not necessarily the easy ones.
- We inspire each other to be our true selves and the best that we can be.
- We genuinely care, we listen to each other and we do everything we can to make things better.
- Having a positive impact on the world in which we live is the right thing to do.
3) We have a growth mindset
- Creativity and thinking big is what we do.
- We’re a high performing team; always learning and stretching.
- We challenge ourselves to seek better ways of doing things.
- We see opportunities others don’t and thinking differently strengthens our future.
4) We operate at AO speed
- We have a bias for action and make things happen today, not tomorrow.
- We prefer to rely on data and we trust our intuition.
- We don’t think we’re always right, we’re happy to learn from our mistakes quickly and correct course.
- We commit to decisions as One AO - whether we agree or not.
Great people deserve great things. We’ve designed our AO Perks to cover everything from big moments to little helps. We’re all about encouraging healthy lifestyles and celebrating the good times with each other.
*The benefits that AO offer vary depending on role and location. For more information, please speak to our team during your application.
Financial benefits
We offer an attendance bonus of £200 a year, discounts on AO products, and at least 5% pension contribution. We also have a Share Save scheme so we can enjoy our successes together and a death in service plan to help your family if the worst happens. To help in the little moments outside of work, we also offer perks like discounted vehicle hire and reduced parking costs at Manchester Airport.
Health & wellbeing
We offer up to 25 days holiday with Bank Holidays on top, we’ll even give you an additional 2 days off a year to help a charity of your choice.
Cycle to work schemes, company sick pay, free healthy snacks, subsidised food, gym membership, and an Employee Assistance programme make sure your body and mind stay in tip-top shape too. Some of our sites also offer a spa facility including hot stone massage and hair cuts at a discounted price.
Family milestones
To celebrate life’s biggest moments, we offer an enhanced maternity package and gifts for newlyweds and new arrivals.
Loyalty schemes
Of course, we love thanking those who are in it for the long haul, so you’ll be rewarded for your length of service at AO.
Inclusion*The benefits that AO offer vary depending on role and location. For more information, please speak to our team during your application.
Financial benefits
We offer an attendance bonus of £200 a year, discounts on AO products, and at least 5% pension contribution. We also have a Share Save scheme so we can enjoy our successes together and a death in service plan to help your family if the worst happens. To help in the little moments outside of work, we also offer perks like discounted vehicle hire and reduced parking costs at Manchester Airport.
Health & wellbeing
We offer up to 25 days holiday with Bank Holidays on top, we’ll even give you an additional 2 days off a year to help a charity of your choice.
Cycle to work schemes, company sick pay, free healthy snacks, subsidised food, gym membership, and an Employee Assistance programme make sure your body and mind stay in tip-top shape too. Some of our sites also offer a spa facility including hot stone massage and hair cuts at a discounted price.
Family milestones
To celebrate life’s biggest moments, we offer an enhanced maternity package and gifts for newlyweds and new arrivals.
Loyalty schemes
Of course, we love thanking those who are in it for the long haul, so you’ll be rewarded for your length of service at AO.
We should all feel that we belong.
That’s why we’re creating a welcoming and inclusive place to work.
We choose meaning
At AO, we’re proud to be different and keeping it that way is really important to us. That’s why we promise to make it clear what diversity and inclusion means at AO, and how it’s crucial to our purpose, mission and values. We’ll also work to understand where knowledge gaps might cause inequalities or vulnerabilities.
We choose listening
Our customers, partners, and AOers are all different. That’s why we promise to always listen and understand the challenges they face to make sure our differences are always a strength.
We choose action
We promise positive and tangible action to make a difference. We don’t do empty promises. You can hold us to our word and support us in using our DE&I promises to shape thinking right across AO.
That’s why we’re creating a welcoming and inclusive place to work.
We choose meaning
At AO, we’re proud to be different and keeping it that way is really important to us. That’s why we promise to make it clear what diversity and inclusion means at AO, and how it’s crucial to our purpose, mission and values. We’ll also work to understand where knowledge gaps might cause inequalities or vulnerabilities.
We choose listening
Our customers, partners, and AOers are all different. That’s why we promise to always listen and understand the challenges they face to make sure our differences are always a strength.
We choose action
We promise positive and tangible action to make a difference. We don’t do empty promises. You can hold us to our word and support us in using our DE&I promises to shape thinking right across AO.
Number of Employees in ao.com
1,001 to 5,000
ao.com Revenue
$100M to $500M (USD)
Industry