Road America

Company Description:
Because experience and scale really do matter when it comes to something as important as emergency assistance, here’s one important thing you should know about Road America: on a 24/7/365 basis, we provide consistently high quality assistance services to more than 21 million valued customers of our 120 major corporate clients.

We have developed proprietary software, procedures and know-how in the field of roadside assistance, we’ve pioneered the field of collision assistance and we have comprehensive experience in developing worldwide provider networks and call centers to service programs for insurance companies, automobile manufacturers, financial service companies and other international corporations.

At Road America, our decisions are guided by the conviction that all business is about relationships; we will never choose a short-term reward over the value of a long-term client relationship.

To foster this philosophy, we devote significant resources to the initial and continuing training of all Road America personnel. Our Dedicated Corporate Training Team is charged with educating and motivating all Road America employees so that their collective commitment to delivering customer satisfaction remains the Company’s top priority. Standard training programs include New Hire, Refresher, Certification, Branding, Employee Mentoring, Leadership and Train the Trainer programs with client personnel.