MATTHEWS BUS COMPANY

Matthews Bus provides student transportation serving communities across Pennsylvania. Our mission is getting students to school safely, on time and ready to learn®. Safety is one of our core company values, and nothing is more important than the safety of our passengers.

At MATTHEWS BUS COMPANY, our number one goal is always to provide the safest transportation, because your safety is our biggest priority. From short local trips to all-day and multi-day trips, we are dedicated to providing exceptional service. Providing excellent service to our customers is how we have built our reputation.

We Value Safety

Safety is one of our core company values, and nothing is more important than the safety of our passengers.

There is no safer way to transport students to school than on a school bus.* Our goal is to provide the safest transportation possible for students who ride our buses. We don’t take that responsibility lightly.

Driving Out Harm

Driving Out Harm is our principal safety program. It aims to educate all employees on how important it is to drive out all risks of harm to our customers, employees and others affected by our business. We are all leaders in safety at National Express School and have personal responsibility for safety in the workforce and safety on the roads. Through our 12 Global Standards, we identify all national and local requirements, appropriate levels of management and supervision, and expect all levels of personnel to manage our health and safety policies. We feel confident that our program is a significant distinction from all other school bus providers and is an ideal fit for your district’s expectations.

- Competence and Fitness of Bus Drivers
- Competence and Fitness of Maintenance Staff
- Competence and Fitness of Other Staff Personnel
- Drug and Alcohol Screening
- Safety of Vehicles
- Safety of Premises
- Risk Assessment
- Personal Protective Equipment (PPE)
- Accident and Incident Investigation
- Incident Response and Management
- Safety Audit and Management Checks
- Safety Validation of Change

Daily & Preventive Maintenance
We are industry leaders when it comes to maintaining our buses to ensure passenger safety. Our safety begins with safe vehicles. Our 13-touchpoint pre- and post-trip inspection is industry leading. We monitor both vehicle maintenance and perform diligent child checks using state-of-the-art Zonar® technology.

Our school district partners benefit from our nationally recognized preventive maintenance program. Our industry-leading preventive maintenance schedule goes above and beyond government requirements. Every school day, our drivers do a multi-point inspection before and after each route to check for maintenance issues that need immediate attention. In addition, all buses are subject to comprehensive preventive maintenance inspections at least three times a year; that is above and beyond government requirements. All inspections include examining everything from addressing cosmetic issues to checking tires, brakes, engine performance and suspension.

Vehicles are maintained in accordance with manufacturer recommendations and requirements. Our preventive maintenance program meets and exceeds state and federal inspection requirements. In addition, we follow our company’s preventive maintenance program:

- No bus leaves the lot to pick up students without the driver having first completed a multi-point, pre-trip inspection that documents any safety or maintenance issue—no matter how small—and clears the bus for travel. Critical issues are reported to our service center where crews are dispatched to make repairs.
- Many of our buses are equipped with technology that constantly monitors the vehicle’s operating condition, sending real-time data back to our dispatchers who ensure that no critical issues put the safe operating condition of the bus at risk.
- Our drivers have the freedom to escalate any maintenance issue to a critical level—providing a check-and-balance to ensure that no bus takes to the road with an issue that could lead to a breakdown or that could inconvenience student passengers.

Recruitment

Our corporate recruitment team will partner with local operations staff to develop a comprehensive staffing campaign, including appropriate print and online advertising, promotions with local vendors, and various other techniques customized for your community. Working closely with the local management team, we use a variety of recruitment techniques to attract employees from your local area.

We practice preferential hiring with the district’s existing employees. After the partnership with a district begins, we will hold a “meet and greet” for all current transportation employees. We know that a change in employers can be difficult and that the earlier we communicate with the affected staff, the better the transition is for everyone. Our objective for this meeting is to provide information about our company practices and to encourage open communication. We will explain the hiring process, expectations of our employees, and review our wages, benefits and operating policies. Time is allocated for questions and answers.

For any additional staffing needs, we have expert recruiters to staff our operations at or above required levels at all times. Our recruiting professionals research market driven salaries from local and surrounding communities, including salaries from other industries which may compete for front line employees and uses this key information to ensure our salaries remain competitive in the market.

National Express North America – comprised of our School, Transit and Shuttle divisions and brands – is part of a global company that serves more than 750 million customer journeys across four continents. Our vision is to be the world’s premier shared mobility operator by leading the modal shift from cars to mass transit.

- Competitive Wages
- No Experience Necessary – We Train!
- Paid Holidays & No Weekends!
- Competitive Benefits Offered
- Part-time Morning and Afternoon Shifts
- 4 Hour Minimum per Day
- School Year Schedule with Summers Off
- Bring Your Kids to Work!

Our employee training programs prepare our team members to deliver the safest and most reliable service in the student transportation industry. For drivers, this includes comprehensive classroom and behind-the-wheel training, in addition to CDL licensing, driver certification and specialized training to serve passengers with special needs.

Our National Express University (NXU) program also features robust training and certification resources for roles such as dispatchers, monitors, mechanics, and managers.

Our values encompass Safety, Excellence, Customers, People and Community & Environment.

• Safety - Our prioritization of safety, and reducing accidents, reinvigorates public transportation by enhancing passenger confidence.
• Excellence - Our focus on excellence, delivered through efficiency initiatives, leads to operational transformation.
• Customers - Putting customers at the heart of what we do wins us their loyalty, and builds our credentials, helping us win more multi-modal expansion opportunities.
• People - Investing in our people enables us to improve our customer service offering, reinvigorating public transport by growing ridership.
• Community & Environment - Our desire to ensure communities are better served by public transport, and our commitments to reducing our impact on the environment, encourage us to fill the transit gap.

Creating a diverse and inclusive workplace is very important to everyone at National Express. From our Pride Month and International Women’s Day celebrations to Employee Resource Groups and unconscious bias training, we are committed to nurturing everyone’s unique backgrounds, contributions and potential. We are a proud corporate partner of organizations such as Latinos In Transit, the Conference of Minority Transportation Officials (COMTO), WTS International and many other national and regional partners.

As part of our commitment to being the employer of choice, we support our employees’ participation in local community initiatives under our Partners Beyond the Bus program. Volunteerism and donations including buses, food and emergency supplies is our way of giving back to the communities we proudly serve.
Our Vision is rooted in our belief that facilitating the modal shift to high quality mass transportation is fundamental to a clean, green and prosperous future. In addition to the tremendous impact our shared transportation solutions are contributing today, National Express is well on our way to achieving ambitious sustainability targets for transitioning to zero emission fleets.