EOS Group
EOS Group Headquarters Location
Norwell, Massachusetts
About EOS Group
EOS USA is a nationally recognized collection agency with exciting opportunities designed for career minded individuals.
Customer service and receivables management for a wide variety of industries-Communications
-Higher Education
-Government
-Healthcare
-Utilities
EOS services for communications companies-Higher Education
-Government
-Healthcare
-Utilities
Strengthen your customer connection
For three decades, EOS Services has worked in partnership with some of America’s leading consumer services companies to stengthen their connection with their customers through effective, professional customer care and accounts receivables management. Our unique staffing configurations, strong compliance culture, and resources to invest in growth enable us to offer innovative, technology-based solutions to America’s communications companies.
A platform of student care and receivables management services and skills
EOS Services offers comprehensive solutions that support a wide range of communications company needs. Our enhanced technology platform, strong analytic tools, contact centers in all U.S. time zones, extensive metrics and effective compliance management program ensure our clients reach their financial targets while maintaining a strong customer service reputation. Our national footprint enables us to bring best practices developed in one region to our entire network.
As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments.
Industry-leading software and telephony
EOS Services uses best-in-class software applications designed specifically to handle customer care and accounts receivable workflows. Our multi-channel communications platform enables us to reach consumers using the most efficient and convenient methods available.
EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.
EOS services for educational institutionsFor three decades, EOS Services has worked in partnership with some of America’s leading consumer services companies to stengthen their connection with their customers through effective, professional customer care and accounts receivables management. Our unique staffing configurations, strong compliance culture, and resources to invest in growth enable us to offer innovative, technology-based solutions to America’s communications companies.
A platform of student care and receivables management services and skills
EOS Services offers comprehensive solutions that support a wide range of communications company needs. Our enhanced technology platform, strong analytic tools, contact centers in all U.S. time zones, extensive metrics and effective compliance management program ensure our clients reach their financial targets while maintaining a strong customer service reputation. Our national footprint enables us to bring best practices developed in one region to our entire network.
As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments.
Industry-leading software and telephony
EOS Services uses best-in-class software applications designed specifically to handle customer care and accounts receivable workflows. Our multi-channel communications platform enables us to reach consumers using the most efficient and convenient methods available.
EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.
Strengthen your student connection.
EOS Services has three decades of experience working with hundreds of schools and hundreds of thousands of students to avert default, maximize recoveries and maintain student loyalty to the institution. Our unique staffing configurations, strong compliance culture, and resources to invest in growth enable us to offer innovative, technology-based solutions to America’s colleges and universities that strengthen their connection with their students and eventual alumni.
A platform of student care and receivables management services and skills
EOS Services offers comprehensive solutions that support a wide range of higher education needs. Our enhanced technology platform, strong analytic tools, contact centers in all U.S. time zones, extensive metrics and effective compliance management program ensure our clients reach their financial targets while maintaining a strong service reputation. Our national footprint enables us to bring best practices developed in one region to our entire network.
As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments.
Industry-leading software and telephony
EOS Services uses best-in-class software applications designed specifically to handle student care and accounts receivable workflows. Our multi-channel communications platform enables us to reach students using the most efficient and convenient methods available.
EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.
As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments. Industry-leading software and telephony EOS Services uses best-in-class software applications designed specifically to handle student care and accounts receivable workflows. Our multi-channel communications platform enables us to reach students using the most efficient and convenient methods available. EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.
Solutions specific to you
EOS Services will design a solution matched to your situation and drawn from our portfolio of student care and receivables management services. The core components of our platform are:
EOS Connect: A full range of student care services, including on-boarding, account changes and volume overflow situations.
EOS Advocate: Pre-placement comprehensive portfolio evaluation that strengthens compliance and drives collections.
EOS Recover: Advanced receivables management services on either a first party or third party basis.
EOS Advance: Cash solutions that finance a wide variety of debt types throughout the account lifecycle.
Innovation for a changing world
In a dynamic world, institutions must change and adapt to remain relevant. We feel it is incumbent on us to make the investments required to help our clients stay competitive; hence we are developing new products and services, investing in new technology, enhancing metrics management and creating new analytic tools.
We see our mission as helping our clients manage the entire revenue cycle, which has implications for just about every student interaction. At EOS Services, we provide a complete solution developed through working with hundreds of colleges and universities around the country to keep them strong in the environment in which they must compete.
Experience with government entitiesEOS Services has three decades of experience working with hundreds of schools and hundreds of thousands of students to avert default, maximize recoveries and maintain student loyalty to the institution. Our unique staffing configurations, strong compliance culture, and resources to invest in growth enable us to offer innovative, technology-based solutions to America’s colleges and universities that strengthen their connection with their students and eventual alumni.
A platform of student care and receivables management services and skills
EOS Services offers comprehensive solutions that support a wide range of higher education needs. Our enhanced technology platform, strong analytic tools, contact centers in all U.S. time zones, extensive metrics and effective compliance management program ensure our clients reach their financial targets while maintaining a strong service reputation. Our national footprint enables us to bring best practices developed in one region to our entire network.
As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments.
Industry-leading software and telephony
EOS Services uses best-in-class software applications designed specifically to handle student care and accounts receivable workflows. Our multi-channel communications platform enables us to reach students using the most efficient and convenient methods available.
EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.
As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments. Industry-leading software and telephony EOS Services uses best-in-class software applications designed specifically to handle student care and accounts receivable workflows. Our multi-channel communications platform enables us to reach students using the most efficient and convenient methods available. EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.
Solutions specific to you
EOS Services will design a solution matched to your situation and drawn from our portfolio of student care and receivables management services. The core components of our platform are:
EOS Connect: A full range of student care services, including on-boarding, account changes and volume overflow situations.
EOS Advocate: Pre-placement comprehensive portfolio evaluation that strengthens compliance and drives collections.
EOS Recover: Advanced receivables management services on either a first party or third party basis.
EOS Advance: Cash solutions that finance a wide variety of debt types throughout the account lifecycle.
Innovation for a changing world
In a dynamic world, institutions must change and adapt to remain relevant. We feel it is incumbent on us to make the investments required to help our clients stay competitive; hence we are developing new products and services, investing in new technology, enhancing metrics management and creating new analytic tools.
We see our mission as helping our clients manage the entire revenue cycle, which has implications for just about every student interaction. At EOS Services, we provide a complete solution developed through working with hundreds of colleges and universities around the country to keep them strong in the environment in which they must compete.
EOS offers a variety of government products and services to meet the needs for innovative services to citizens and effective and compliant receivables management. We help our partners in the government sector who have to manage the increasing volume of citizens’ requests with existing or reduced staff.
EOS currently provides services to a number of state and municipal government departments, organizations and entities for the collection of fines, student loans, fees and general accounts receivable.
EOS services
EOS’ Services provides collection services for the following:
Taxes: business, personal, income, motor vehicle and others
Transportation: parking, motor vehicle violations and tolls
Child support
Court fines and fees
Social assistance overpayments
Fines and penalties assessed by various agencies
Student loans
Overpayment recovery
Contract services
Solutions
A partner that meets your needs
We take the time to understand your unique needs and goals and to customize short-term and long-term solutions. To maximize results, EOS’ programs for small municipalities differ only in proportion from those offered to state and federal departments and agencies. The same high levels of service, compliance and commitment are included in all programs, regardless of size or need.
A partner that understands your challenges
EOS treats all citizens with respect while informing them of their legal rights and obligations. In these days, when austerity is the watchword, it is crucial that government entities manage their receivables well, maximizing collections to offset reduced revenue from taxes and fees.
EOS has extensive experience in the accounts receivables management of debt for federal, state, and local government entities. Since 1991, we’ve successfully partnered with the government sector, EOS has consistently provided leading-edge solutions for specific government concerns. Our collection approach is to maximize recoveries in a complaint-free environment. We design flexible programs and consult with our partners in government to develop the right solution for their receivables challenges.
EOS HealthcareEOS currently provides services to a number of state and municipal government departments, organizations and entities for the collection of fines, student loans, fees and general accounts receivable.
EOS services
EOS’ Services provides collection services for the following:
Taxes: business, personal, income, motor vehicle and others
Transportation: parking, motor vehicle violations and tolls
Child support
Court fines and fees
Social assistance overpayments
Fines and penalties assessed by various agencies
Student loans
Overpayment recovery
Contract services
Solutions
A partner that meets your needs
We take the time to understand your unique needs and goals and to customize short-term and long-term solutions. To maximize results, EOS’ programs for small municipalities differ only in proportion from those offered to state and federal departments and agencies. The same high levels of service, compliance and commitment are included in all programs, regardless of size or need.
A partner that understands your challenges
EOS treats all citizens with respect while informing them of their legal rights and obligations. In these days, when austerity is the watchword, it is crucial that government entities manage their receivables well, maximizing collections to offset reduced revenue from taxes and fees.
EOS has extensive experience in the accounts receivables management of debt for federal, state, and local government entities. Since 1991, we’ve successfully partnered with the government sector, EOS has consistently provided leading-edge solutions for specific government concerns. Our collection approach is to maximize recoveries in a complaint-free environment. We design flexible programs and consult with our partners in government to develop the right solution for their receivables challenges.
Population health and revenue cycle management solutions
EOS Healthcare combines a compelling industry vision, years of industry experience and the staying power that comes from being part of a large global company with rock solid management, technology and analytic platforms. The result is a complete suite of revenue cycle solutions for healthcare systems, hospitals and physician organizations: patient access, third party insurance reimbursement, a comprehensive patient experience platform and debt collection.
Comprehensive Revenue Cycle Management Services
EOS Healthcare will design a solution matched to your situation drawn from its comprehensive portfolio of revenue cycle management services. Our services include:
Patient Connect 360
A proactive, pre-care patient outreach solution for hospitals and health systems, using a comprehensive, technology-driven approach to deliver centralized scheduling, pre-registration, financial clearance, demographic validation, insurance eligibility, reminder calls and pre-care instructions.
Payer Resolve 360
This unique small balance insurance solution leverages our expertise to provide a unique approach to help you effectively manage and optimize your small balance accounts across all financial classes..
Advocate Advance 360
A non-recourse advance funding solution guaranteeing net improvement combined with a comprehensive patient experience platform inclusive of all patient service center functionality - inbound/outbound customer service, e-communications, state-of-the-art telephony and online patient account management.
EOS Recover
An effective accounts receivables solution that provides debt collection services that assists patients in resolving their outstanding debts after our clients have completed their internal collection efforts. We provide specialists in debt collection to work with your patients, as well as the 24/7 patient experience platform to ensure the highest level of patient satisfaction and overall recovery.
EOS services for utility companiesEOS Healthcare combines a compelling industry vision, years of industry experience and the staying power that comes from being part of a large global company with rock solid management, technology and analytic platforms. The result is a complete suite of revenue cycle solutions for healthcare systems, hospitals and physician organizations: patient access, third party insurance reimbursement, a comprehensive patient experience platform and debt collection.
Comprehensive Revenue Cycle Management Services
EOS Healthcare will design a solution matched to your situation drawn from its comprehensive portfolio of revenue cycle management services. Our services include:
Patient Connect 360
A proactive, pre-care patient outreach solution for hospitals and health systems, using a comprehensive, technology-driven approach to deliver centralized scheduling, pre-registration, financial clearance, demographic validation, insurance eligibility, reminder calls and pre-care instructions.
Payer Resolve 360
This unique small balance insurance solution leverages our expertise to provide a unique approach to help you effectively manage and optimize your small balance accounts across all financial classes..
Advocate Advance 360
A non-recourse advance funding solution guaranteeing net improvement combined with a comprehensive patient experience platform inclusive of all patient service center functionality - inbound/outbound customer service, e-communications, state-of-the-art telephony and online patient account management.
EOS Recover
An effective accounts receivables solution that provides debt collection services that assists patients in resolving their outstanding debts after our clients have completed their internal collection efforts. We provide specialists in debt collection to work with your patients, as well as the 24/7 patient experience platform to ensure the highest level of patient satisfaction and overall recovery.
Strengthen your customer connection.
For three decades, EOS Services has worked in partnership with some of America’s leading consumer services companies to stengthen their connection with their customers through effective, professional customer care and accounts receivables management. Our unique staffing configurations, strong compliance culture, and resources to invest in growth enable us to offer innovative, technology-based solutions to America’s utility companies.
A platform of customer care and receivables management services and skills
EOS Services offers comprehensive solutions that support a wide range of utility industry needs. Our enhanced technology platform, strong analytic tools, contact centers in all U.S. time zones, extensive metrics and effective compliance management program ensure our clients reach their financial targets while maintaining a strong customer service reputation. Our national footprint enables us to bring best practices developed in one region to our entire network.
As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments.
Industry-leading software and telephony
EOS Services uses best-in-class software applications designed specifically to handle customer care and collections workflows. Our multi-channel communications platform enables us to reach consumers using the most efficient and convenient methods available.
EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.
Solutions specific to you
EOS Services will design a solution matched to your situation and drawn from our portfolio of customer care and receivables management services. The core components of our platform are:
EOS Connect: A full range of customer care services, including on-boarding, account changes and volume overflow situations.
EOS Advocate: Pre-placement comprehensive portfolio evaluation that strengthens compliance and drives collections.
EOS Recover: Advanced receivables management services on either a first party or third party basis.
EOS Advance: Cash solutions that finance a wide variety of debt types throughout the account lifecycle.
Innovation for a changing industry
In dynamic markets, companies must change and adapt to remain relevant. We feel it is incumbent on us to make the investments required to help our clients stay competitive; hence we are developing new products and services, investing in new technology, enhancing metrics management and creating new analytic tools.
We see our mission as helping our clients manage the entire customer ‘order to cash’ revenue cycle, which has implications for just about every customer interaction. At EOS Services, we provide a complete solution developed through working with hundreds of utility companies around the country to keep them strong in the environment in which they must compete.
For three decades, EOS Services has worked in partnership with some of America’s leading consumer services companies to stengthen their connection with their customers through effective, professional customer care and accounts receivables management. Our unique staffing configurations, strong compliance culture, and resources to invest in growth enable us to offer innovative, technology-based solutions to America’s utility companies.
A platform of customer care and receivables management services and skills
EOS Services offers comprehensive solutions that support a wide range of utility industry needs. Our enhanced technology platform, strong analytic tools, contact centers in all U.S. time zones, extensive metrics and effective compliance management program ensure our clients reach their financial targets while maintaining a strong customer service reputation. Our national footprint enables us to bring best practices developed in one region to our entire network.
As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments.
Industry-leading software and telephony
EOS Services uses best-in-class software applications designed specifically to handle customer care and collections workflows. Our multi-channel communications platform enables us to reach consumers using the most efficient and convenient methods available.
EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.
Solutions specific to you
EOS Services will design a solution matched to your situation and drawn from our portfolio of customer care and receivables management services. The core components of our platform are:
EOS Connect: A full range of customer care services, including on-boarding, account changes and volume overflow situations.
EOS Advocate: Pre-placement comprehensive portfolio evaluation that strengthens compliance and drives collections.
EOS Recover: Advanced receivables management services on either a first party or third party basis.
EOS Advance: Cash solutions that finance a wide variety of debt types throughout the account lifecycle.
Innovation for a changing industry
In dynamic markets, companies must change and adapt to remain relevant. We feel it is incumbent on us to make the investments required to help our clients stay competitive; hence we are developing new products and services, investing in new technology, enhancing metrics management and creating new analytic tools.
We see our mission as helping our clients manage the entire customer ‘order to cash’ revenue cycle, which has implications for just about every customer interaction. At EOS Services, we provide a complete solution developed through working with hundreds of utility companies around the country to keep them strong in the environment in which they must compete.
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