FCR Headquarters Address

2525 W. Harvard Ave.
Roseburg, OR 97471 (view in map)

FCR Photos

About FCR

Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 80 clients and employs over 2,000 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.

What makes FCR a great place to work? Find out more!

Have you ever had to call or email the Customer Service or Technical Support department of a well-known company? Chances are you have spoken to or interacted with someone from FCR. That's what we do. FCR provides high-quality customer service and technical support for some of the best companies in the world and their customers.

Our colleagues

Our people are the driving force behind our success, and without them, FCR could not achieve the phenomenal growth we have seen every year. We hire smart, hard-working, and dedicated people who like to learn, are creative, and take customer service to a whole new level. We work hard, but we also play hard and want to have fun. If you’re going to spend eight or more hours at a place of work, it might as well be fun, right?

Our culture

Our culture is all about the empowerment of the individual. We believe every colleague has hopes and dreams which need to be honored and celebrated. We also believe that all of our colleagues deserve good wages and full healthcare benefits. Finally, we find a healthy and happy work environment is essential for our colleagues to do exceptional work, and we strive to create that environment with every decision we make.

Our communities

Unlike many outsourcers who ship jobs overseas or who build massive call centers in large cities, FCR has created a paradigm shift in the outsourcing industry. We focus on building centers in smaller and more rural communities where we can have a more positive impact and a closer relationship with the people, businesses, and organizations that support each of our locations. Our strategy is to keep our call centers in smaller “pod-sized” facilities so that we can keep business on a personal level with both our clients and our colleagues.