HomeServe UK
HomeServe UK Headquarters Location
HomeServe
Membership Limited
Cable Drive
Walsall
WS2 7BN
About HomeServe UK
Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.
These are precisely the needs that HomeServe set out to address when it was established in 1993. We have built a network of experienced, committed tradespeople, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.
We are HomeServeThese are precisely the needs that HomeServe set out to address when it was established in 1993. We have built a network of experienced, committed tradespeople, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.
We work hard to build an inclusive, supportive, fun and collaborative culture that empowers all our People to do the right thing.
Whether you work on the frontline, talking to Customers on the phone or in their homes or you work in our Support Functions, we focus on putting Customers needs at the heart of everything we do.
Who we areWhether you work on the frontline, talking to Customers on the phone or in their homes or you work in our Support Functions, we focus on putting Customers needs at the heart of everything we do.
Our People are what make HomeServe the company it is, and we work hard to ensure we have a culture where everyone feels comfortable, represented and cared for.
We pride ourselves on our high engagement scores, we’ve been named a Great Place To Work for three years running. We run two surveys a year so you can always have your say.
Making a differenceWe pride ourselves on our high engagement scores, we’ve been named a Great Place To Work for three years running. We run two surveys a year so you can always have your say.
We believe it’s our responsibility to support, represent and reflect our local communities, so we work closely with local and national organisations as varied as Business in the Community and the Royal British Legion.
We believe it’s up to us to help protect the future of our industry. We do this internally, though our Apprenticeship Academy and externally through the HomeServe Foundation
From one front line worker to another...
During the COVID-19 pandemic, we provided free emergency home repairs to NHS and Social Care workers, whether they were Customers or not – pledging £1m to cover the cost.
We wanted to help take away the stress of an unexpected home emergency and to support front line workers during this time. More than 100 of our front line engineers volunteered to be fitted for high-level PPE to allow them to safely enter people’s homes. Some even valiantly shaved off their beards!
Our benefitsWe believe it’s up to us to help protect the future of our industry. We do this internally, though our Apprenticeship Academy and externally through the HomeServe Foundation
From one front line worker to another...
During the COVID-19 pandemic, we provided free emergency home repairs to NHS and Social Care workers, whether they were Customers or not – pledging £1m to cover the cost.
We wanted to help take away the stress of an unexpected home emergency and to support front line workers during this time. More than 100 of our front line engineers volunteered to be fitted for high-level PPE to allow them to safely enter people’s homes. Some even valiantly shaved off their beards!
We value our People and all of the hard work they put in so we are constantly looking for ways to give something back to them; our exceptional employee benefits scheme ranges from share schemes to flexible working.
Our Contact CentreOur Customer Care team is vital, empowering us to deliver effortless service to our Customers. Our People who work on the frontline are essential to bringing our values to life every day.
Our EngineersOur Engineers are the heartbeat of HomeServe, supporting our Customers whenever they need us.
Our Engineers are given a fully stocked van, fuel card and van stock to ensure they have the right tools for the job.
During induction our Engineers spend time with a colleague learning about delivering service in the HomeServe Way and what sets us apart – our focus on delivering effortlessly for Customers, every time, on every job we do.
Support FunctionsOur Engineers are given a fully stocked van, fuel card and van stock to ensure they have the right tools for the job.
During induction our Engineers spend time with a colleague learning about delivering service in the HomeServe Way and what sets us apart – our focus on delivering effortlessly for Customers, every time, on every job we do.
While the majority of our People are busy helping Customers on the phones or fixing problems in their homes, our support functions work hard on everything else! These areas of our business are critical to ensuring we are in good shape.
Whichever HomeServe team you work on, you’ll have every opportunity to progress your career if you want to – whether that’s through completing additional training or via one to one support from a mentor.
Whichever HomeServe team you work on, you’ll have every opportunity to progress your career if you want to – whether that’s through completing additional training or via one to one support from a mentor.
Number of Employees in HomeServe UK
1,001 to 5,000
HomeServe UK Revenue
$500M to $1B (USD)
Industry