kgb

kgb USA might sound outlandish to members of the intelligence community, but the telecommunications community knows better. The company, a business unit of kgb, offers a number of telecommunications support services, including branded operator services, national directory assistance, and call completion services. Clients include Sprint Nextel and Verizon Wireless. It also provides outsourcing of customer service functions using live operators and automated Interactive Voice Response (IVR) systems. Among its customers are pizza delivery retailers who employ kgb USA to provide centralized telephone order processing.